Assistant General Manager (Shake Shack, Pret, or Popeyes)

Applegreen-USA-Welcome-Centers-Central-Services; Fort Lee (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Flexible Schedules

Paid Time Off

Job summary

Applegreen USA Welcome Centers Central Services in Fort Lee, NJ, seeks an Assistant General Manager to support the General Manager in daily operations and staff leadership. You will coach teams, ensure smooth store performance, and uphold brand standards across foodservice partners.

You'll develop people, drive performance, and maintain service quality while managing guest experience, cash controls, and inventory. This entry-level management path offers growth and a fast-paced environment.

Qualifications

• Strong leadership and management experience.
• Excellent customer service abilities and positive attitude.
• Excellent verbal and communication skills.
• Sharp business acumen and problem-solving mindset.
• Basic food safety understanding and practice.
• Ability to lift/push objects weighing over 30 lbs.

Responsibilities

• Deliver performance feedback, set goals, foster teamwork, and communicate objectives.
• Oversee day-to-day supervision of non-management associates and coach supervisors.
• Capable of performing duties in the absence of the general manager.
• Motivate staff and positively influence team morale.
• Exhibit strong leadership and organizational skills.
• Ensure adherence to company policies and brand standards.
• Maintain awareness of brand standards and procedures to maximize relations.
• Keep restaurant clean, inviting, and compliant with brand standards.
• Ensure cash management is accurate; complete daily reports as directed.
• Address customer needs and resolve issues to maintain positive relationships.
• Conduct spot inventory counts to ensure data accuracy.

Skills

Leadership

Customer service

Communication

Food safety

Lifting 30+ lbs

People development

Job description

Career Opportunities with Applegreen USA Welcome Centers Central Services

A great place to work.

Current job opportunities are posted here as they become available.

Assistant General Manager (Shake Shack, Pret, or Popeyes)

At Applegreen, we Refresh Travelers on their Journey … ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access - Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You'll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).