Assistant General Manager - Roanoke Rapids - 4199

Ruby Tuesday; Roanoke Rapids (NC); On-site; USD 55,000 - 60,000; Full time

Job summary

Ruby Tuesday in Roanoke Rapids is seeking an Assistant General Manager to oversee day-to-day restaurant operations. Responsibilities include managing staff, ensuring food quality, and driving sales by providing exceptional guest experiences.

The ideal candidate will have at least 2 years of management experience and be committed to maintaining Ruby Tuesday's standards of excellence. This role requires strong leadership skills, the ability to analyze problems, and a passion for customer service.

Qualifications

• At least 21 years old.
• Prefer 2 years of hand-on restaurant management experience.
• Valid Driver's License.

Responsibilities

• Manage hourly employees including conducting performance evaluations.
• Drive sales and guest satisfaction.
• Ensure food quality by maintaining cleanliness.

Skills

Team Leadership

Communication Skills

Problem-solving

Customer Service

Sales Growth

Education

High School Diploma or equivalent

Bachelor's Degree (preferred)

Tools

ServSafe Certification

Job description

Position

Assistant General Manager

Job Details

Location: 4199-Roanoke Rapids - ROANOKE RAPIDS, NC 27870

Salary Range: $55,000.00 - $60,000.00

Job Summary

This position is responsible for the day-to-day management of the restaurant, teaching, training, and leading Team Members. Must present a professional image at all times and coach, counsel, and develop Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety, and food quality.

Responsibilities

• Manage hourly employees including conducting performance evaluations, coaching, and discipline.
• Review applications, interview, and make recommendations to hire hourly employees.
• Carefully observe kitchen operations and address any issues promptly and directly.
• Direct work for employees, setting hours and weekly schedules, and assigning tasks before, during, and after the restaurant's open hours.
• Drive sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure food quality by maintaining high levels of cleanliness, organization, storage, and sanitation of food products.
• Ensure the CHARM Service Model is executed by every team member with every guest.
• Provide, direct, and schedule Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures, and specs.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Follow Operations Playbook to ensure consistent daily operations.
• Utilize the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with the management team.
• Enforce appropriate security measures at the restaurant so that employee and guest safety are always maintained.
• Manage food, supplies, and liquor costs by conducting weekly inventory.
• Understand, manage, and practice safe food handling procedures.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Coach staff to ensure food and beverages are prepared to Ruby Tuesday recipe specifications regarding portion, preparation, and plate presentation.
• Maintain a valid food safety certificate and any local compliance certifications.
• Execute new initiatives, including new product and menu rollouts.
• Live the core values every day: Be Real, Do Good, Walk Together.

Qualifications

• At least 21 years old.
• High School Diploma or High School equivalency required; Bachelor's Degree preferred.
• Prefer 2 years of hand‑on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Ability to analyze issues and problem‑solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Fosters collaboration and teamwork within the team.

Physical Requirements

This position requires regular attendance; ability to work up to 55 hours per week; the ability to stand or walk for hours at a time. Frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift, and carry items up to 50 lbs. Requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.