Assistant General Manager - Restaurant Ops & Service

Lime Fresh Mexican Grill, Inc.; Miami (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Lime Fresh Mexican Grill, Inc. in Miami is seeking an Assistant General Manager to oversee restaurant operations alongside the General Manager, ensuring guest satisfaction, quality food and smooth daily routines.

You will lead staffing, training, scheduling, inventory and cost control, drive sales and service standards, and uphold health and safety regulations while building community relationships.

Qualifications

• Must complete Lime training and be approved by EverFresh Endeavors, Inc.
• Be at least 21 years old.
• Able to communicate and understand the predominant language(s) of the trading area.
• Have knowledge of service, food and beverage with front-of-house leadership experience.
• Possess excellent basic math skills and be able to operate a POS system.
• Stand for long periods (up to 8 hours) and lift up to 50 pounds.
• Willing to work 50 hours per week and travel up to 4 weeks for training.

Responsibilities

• Interface with guests to ensure a perfect LIME experience.
• Understand all policies, procedures, standards, and training programs.
• Ensure high quality food served to standard.
• Achieve sales, service, quality and sanitation objectives.
• Train and develop new staff.
• Collaborate with GM on employment decisions.
• Order and inventory stock and supplies.
• Lead shifts as needed.
• Ensure performance appraisals are conducted on time.
• Enforce company policies and corrective action when needed.
• Comply with health, safety and labor regulations.

Skills

Front-of-house leadership

Customer service

Team training

Communication skills

Cash handling

Mathematics

Tools

POS system

Job description

Summary of Position:

The LIME Assistant General Manager is responsible for overseeing all aspects of restaurant and leading the Lime Fresh Mexican Grill team when the General Manager is otherwise occupied. This includes the day-to-day operations of the business, from sales reviews, cost analysis (food and labor), Human Relations (recruiting, hiring, staff training, scheduling, performance and evaluation), customer relations (customer service, satisfaction, loyalty, feedback), purchasing and vendor relations, inventory management, legal compliance, safety and sanitation. The Assistant Manager will also assist the GM in developing and maintaining community relationships outside of the restaurant. Responsible for ensuring daily routines and operations of the restaurant run smoothly. In addition, LIME Assistant General Manager assures the delivery of excellent customer service, maintains food quality, and meets financial and operational goals.

Duties & Responsibilities:

• Interface with guests to ensure a perfect LIME experience.
• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all food and products are high quality and prepared and served following set standards.
• Ensure restaurant achieves objectives in sales, service, quality, appearance of facility, and sanitation/cleanliness.
• Train and develop new staff.
• Work with the GM to make employment and termination decisions.
• Order and inventory stock and supplies.
• Lead shifts as needed.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.

Qualifications

• Complete Lime Fresh Mexican Grill Basic Training course and be approved by EverFresh Endeavors, Inc..
• Be at least 21 years of age.
• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have knowledge of service, food and beverage, generally involving at least two years of front-of-the-house operations and/or leadership positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Must have the stamina to work 50 hours per week.
• May be required to travel for up to 4 weeks for training