Assistant General Manager/Residence Inn St. Louis Downtown

StepStone Hospitality; Providence (RI); On-site; USD 50,000 - 70,000; Full time

Job summary

StepStone Hospitality is seeking an Assistant General Manager for their Residence Inn in St. Louis Downtown. The ideal candidate will manage hotel operations, ensure guest satisfaction, and participate in financial planning. Candidates should possess strong guest service skills, comprehensive hotel knowledge, and be proficient in mathematics.

Qualifications

• Must have comprehensive knowledge of all hotel departments and functions.
• Exceptional mathematical and computer skills.
• Additional language ability preferred.

Responsibilities

• Maintain standards of quality guest service.
• Directly responsible for entire hotel operations.
• Participate in the preparation of the annual hotel budget.

Skills

Guest service

Mathematical skills

Communication

Education

High school diploma

Job description

Assistant General Manager/Residence Inn St. Louis Downtown

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Assistant General Manager/Residence Inn St. Louis Downtown

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• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Facilitate department meetings to ensure 100% communication throughout all hotel departments
• Participate in the preparation of the annual hotel budget.
• Increase the level of guest satisfaction that exceeds brand requirements and company average by delivering an exceptional product through employee development.
• Directly responsible for entire hotel operations, including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.
• Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Other duties may be assigned.
  
  

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Description

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Facilitate department meetings to ensure 100% communication throughout all hotel departments
• Participate in the preparation of the annual hotel budget.
• Increase the level of guest satisfaction that exceeds brand requirements and company average by delivering an exceptional product through employee development.
• Directly responsible for entire hotel operations, including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.
• Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
• Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Other duties may be assigned.
  
  

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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