Assistant General Manager- Readville

Transdev North America; Boston (MA); On-site; USD 94,000 - 117,000; Full time

Benefits offered by this job

2 weeks vacation

Sick leave 5 days

Holidays 12 days

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America seeks an Assistant General Manager to lead the Boston Public Schools transportation contract. The role directs operations and programs, ensuring on-time performance, budgeting accuracy, and collaborative liaison with supervisors and dispatch staff.

Responsibilities include supervising drivers, dispatchers, and maintenance coordination, delivering daily reports, and maintaining strong customer service and safety standards within a unionized environment.

Qualifications

• A high school diploma or equivalent (G.E.D.) required.
• A bachelor’s degree preferred.
• A minimum of 5 years of management experience or a minimum of 2 years of passenger transportation management experience.
• Excellent communication & customer service skills.
• Must be able to work shifts or flexible work schedules as needed.
• Proficiency with Microsoft Office.
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of Drivers, Dispatchers and Supervisors.
• Monitors operations and coordinates delivery of service with the Branch General Manager, Operations Manager and Area Genal Manager; and provides daily reports.
• Monitors Key Performance Indicators (KPI) and reports variance to the location General Manager.
• Monitors department budgeted regular and exception time hours and reports variances to the location General Manager.
• Responsible for On-Time Performance and timely yard departures.
• Works closely with the Maintenance Department to ensure adequate availability of equipment.
• Track, compile and analyze performance standards related to On Time Performance, Complaints, Missed Service, and other operational standards.
• Handle interdepartmental issues; assists in the resolution of employee issues and grievances; improve processes and route scheduling.
• Maintains confidentiality of all information.
• Interact with the union representing the employees with the goal of positive interaction.
• Other duties as required

Skills

Management experience

Public transit operations

Communication skills

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Transdev Service, Inc. is seeking an Assistant General Manager for its Boston Public Schools transportation contract. The Assistant General Manager is responsible for planning, directing, controlling and evaluating operations and programs of the facility.

Transdev is proud to offer: Exciting Hiring Opportunity! – Assistant General Manager

• Competitive compensation package: $94,000-$117,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of Drivers, Dispatchers and Supervisors.
• Monitors operations and coordinates delivery of service with the Branch General Manager, Operations Manager and Area Genal Manager; and provides daily reports.
• Monitors Key Performance Indicators (KPI) and reports variance to the location General Manager.
• Monitors department budgeted regular and exception time hours and reports variances to the location General Manager.
• Responsible for On-Time Performance and timely yard departures.
• Works closely with the Maintenance Department to ensure adequate availability of equipment.
• Track, compile and analyze performance standards related to On Time Performance, Complaints, Missed Service, and other operational standards.
• Handle interdepartmental issues; assists in the resolution of employee issues and grievances; improve processes and route scheduling.
• Maintains confidentiality of all information.
• Interact with the union representing the employees with the goal of positive interaction.
• Other duties as required

Qualifications

• A high school diploma or equivalent (G.E.D.) required
• A bachelor’s degree preferred
• A minimum of 5 years of management experience or a minimum of 2 years of passenger transportation management experience
• Excellent communication & customer service skills.
• Must be able to work shifts or flexible work schedules as needed.
• Proficiency with Microsoft Office.
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• 100% of the job is accomplished indoors and in air conditioned or well-ventilated facilities
• Sit, type and look at a computer screen for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Job Category: Management

Job Type: Full Time

Req ID: 8986

Pay Group: ALA

Cost Center: 167

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.