Assistant General Manager - RaleighFull-time

Roots Natural Kitchen

Raleigh (NC)

On-site

USD 50,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Employee discount

Paid training

Profit sharing

Job summary

Roots Natural Kitchen in Raleigh is seeking an Assistant General Manager to oversee either the front or back of house, guiding a team of crewmembers and shift leaders. You will drive excellent customer experiences while maintaining Roots standards and culture.

The role offers a starting salary of $50,000 with potential to reach $62,000, plus extensive health benefits, 401(k) matching, and performance-based bonuses. A schedule-friendly, growth-focused environment awaits.

Qualifications

Must show empathy for fellow crew members and customers.
Must bring friendliness and enthusiasm to each day.
Must lead by example with humility and resilience.
Strong desire and proven track record of learning and coaching.
Willingness to work a varied schedule, including nights and weekends.

Responsibilities

Oversee FOH or BOH operations and supervise crew.
Ensure Roots culture is reflected in daily interactions.
Coach and train crewmembers and shift leaders.
Manage daily administrative tasks and scheduling.
Maintain brand standards and safe, clean operations.
Assist in interviewing, onboarding, and orientation.

Skills

Empathy

People leadership

Customer service oriented

Communication

Tools

Restaurant management software

Microsoft Office

Job description

Roots Natural Kitchen Careers
Raleigh (RDU1)
Assistant General Manager - Raleigh

Full-time

Starting at $50,000.00 per year

ASSISTANT GENERAL MANAGER

STARTING SALARY AND BENEFITS

Salary: $50,000 starting salary, with a range up to $62,000, after tenure and increased mastery of the role

Benefits

Great Environment - At Roots, we pride ourselves on having a fun, lighthearted, and supportive environment in which people can thrive.
Growth Opportunities - We’re growing fast, which means tons of room to grow with us, in and out of the restaurant.
Good Food - Delicious food is always available to you and your friends at free and discounted prices.
Flexible Schedule - We will do our best to help you achieve work-life balance, as we write a weekly schedule.
Medical, Dental, Vision, STD, LTD, Life, and Phone Benefits - After 30 days of full-time work, we're happy to extend our health, dental, vision, STD, LTD, and life plans to you, to help take care of your medical needs. We provide a $50,000 life insurance benefit, at no cost to you. Cell phone expense reimbursement is provided at time of hire.
Paid Time Off - We offer paid vacation, sick leave, and parental leave (subject to eligibility rules) to all full-time employees, to support their lives outside of the restaurant.
Extra Pay - In addition to base pay, employees share in the following extra earning opportunities:
Quarterly Bonus Program: Employees are eligible for quarterly bonuses for above-and-beyond performance and attention to food safety, brand standards, and the material condition of their store.
Quarterly Profit-Share: Each full-time employee shares in the profits created by Roots. The profit-share is paid quarterly, based on restaurant and company performance. Depending on company performance, the profit-share can equal as much as 10% of quarterly employee pay, paid in one lump sum after each quarter.
401(K): All crewmembers can save for the future with the Roots 401(k). Plus, Roots will match 100% of contributions up to 4%. Start where you are, save big!

HUMANS WE LOVE

Roots is passionate about making healthy food taste awesome. We strive to empower people through natural food and believe in the potential of humans to do great things. We believe that great food can fuel any lifestyle--whether you choose to participate in a Netflix marathon or an actual marathon. Roots is growing fast, hiring tons of new crew members, and promoting from within as often as possible! With this growth comes many new challenges, roles, and opportunities. The sky is really the limit if you are someone who is always looking for new mountains to climb.

At Roots, we’re looking for friendly and enthusiastic humans who collaborate phenomenally with others. We want to be around people who persevere, take pride in the work they do, and seek to understand and support those around them. These types of people make Roots an amazing place to work and can succeed in our fast-paced, highly communicative, and team-oriented environment.

THE ROLE

Assistant General Managers are responsible for overseeing either the front of house or back of house operations within the store, including all assigned crewmembers. They are the beacon of Roots culture, shepherding core values throughout the crew, and fostering enjoyment and engagement for all employees. As the expert crewmember for their segment of the store, they must be competent in all positions, while acting as a coach and trainer for all crewmembers and shift leaders. The store has 1-2 Assistant General Managers, who work as peers and report directly to the general manager. Assistant General Managers rotate between managing the FOH and BOH operations on a regular cadence, and gain expertise in both areas of the operation.

THE RESPONSIBILITIES

Learn, qualify, and master all functional positions within your segment, including dish, grill, line, and prep.
Execute your own, and train others to manage, shifts with a focus on creating amazing customer and employee experiences
Complete and oversee all day to day administrative tasks
Promote the Roots culture actively to the entire crew, through example and focused communication, to ensure that your Roots Natural Kitchen is a special experience day-in and day-out for all employees
Be cheerful, smile and ensure your crew is friendly, attentive, and helpful
Be empathetic to others. Support your crew by listening, understanding, and and taking action as appropriate
Exemplify Roots principles through servant leadership and instill these characteristics in others through recognition, validation, and constant communication
Ensure all new employees meet our character standards through the interview process and provide thorough orientation focused on integrating new employees quickly
Act as the liaison between crewmembers and general manager to ensure both are fully aware of the stores needs and successes. Respond to crew concerns by solving, quashing, or escalating with a focus on preserving the unity and integrity of crew. abrogate
Have a relentless focus on brand standards, paying attention to all the details that yield an incredible customer experience,
Participate in the adherence to brand standards by scheduling yourself in crewmember or shift leader positions at least 4 days a week
Constantly train and ensure qualifications are maintained by all employees in your segment of the store
Uphold standards through example and by validating performance
Build a culture of strong appreciation for food quality, and consistency.
Work and motivate the crew to take pride in keeping the restaurant food safe, clean, and organized
Ensure your segment of the facility is in good working condition and all equipment is receiving the maintenance and repairs needed
Understand and diligently manage your segments administrative needs to meet or exceed targets
Complete or oversee completion of all monthly, weekly, and daily tasks including inventory counts, deep cleaning, temperature and other food safety related logs, and employee schedule writing or review.
In the back of house, this also includes managing prep and order guide PARs, delivery check-ins, and daily prep sheets
In the front of house, this includes opening and closing checklists, cash procedures, app and third party delivery oversight, and throughput improvement
Personally adhere to all employee regulations and validate all managed employees have been properly trained to do the same.
Diligently plan for and manage labor directly, ensuring adequate coverage, even when sales fluctuates
Participate in the interviewing, onboarding, and orientation process for new employees.

SKILLS, EXPERIENCE, AND REQUIREMENTS

Must show empathy for fellow crew members and customers
Must bring friendliness and enthusiasm to each day
Must lead by example, through humility and resilience
Strong desire and proven track record of learning and coaching
Willingness to work a varied schedule, including nights and weekends
Prior management experience desired - restaurant management preferred
Understanding of and experience with restaurant management software and the Microsoft Office Suite
Candidates hired directly into an Assistant General Manager role will go through an intensive training process

Work schedule