Assistant General Manager (NP)

The Edge Fitness Clubs LLC; Naperville (IL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & Holidays

401k

Employee discounts

Training & development

Certifications reimbursement

Life insurance & LTD & EAP

Job summary

The Edge Fitness Clubs LLC is seeking an experienced Front Desk Manager to lead the club’s front desk and facilities teams in Naperville. You will recruit, coach and schedule staff, resolve member concerns, and help drive the club’s financial performance while maintaining Edge service standards.

You will ensure a positive, energetic work environment, develop team members, and promote a culture of continuous improvement and excellent member experiences.

Qualifications

• 2+ years of leadership and people management of large cross-functional teams including proven success in coaching and motivating teams in a consumer-facing service environment.
• Energy, enthusiasm and a passion for fitness.
• Thrives in a customer-focused environment.
• Ability to coach, train and develop front desk staff to achieve goals and KPI targets.

Responsibilities

• Oversee front desk and maintenance staff; coordinate with department heads to align performance with club goals.
• Recruit, interview, hire and promote front desk team members; manage staffing and scheduling within payroll budgets.
• Coach and develop front desk staff in sales and customer service skills.
• Drive monthly and yearly financial performance of the club in collaboration with management.
• Ensure front desk staff and facilities uphold Edge standards, policies, grooming and uniform guidelines.
• Manage daily club operations including facilities cleanliness and safety through regular walk-throughs.

Skills

Leadership

Customer service

Communication

Team building

Job description

Who We ARE:

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

What We LOVE:

People. Fitness. Teamwork. Fun. Changing Lives.

What We Offer YOU

• We will give you a FREE Gym membership for you! Get your workout in during lunch or after shift!
• We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision.
• We work hard to play hard... take your vacation! PTO & Paid Holidays. Vacation days improve overall wellbeing!
• We make sure you plan for your future. Enroll in our 401k.
• We want you to save money! There are discounts on personal training, apparel, shake bar & Edge Kids!
• We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
• We want you to advance your education! Reimbursed training certifications!
• We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
• We will give you an awesome culture and fun work environment! Look forward to coming to work each day!

What You'll DO

Team & People Management:

• Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department
• Recruits, interviews and ultimately makes the decision to hire new front desk employees into the club
• Authorizes and approves all staffing changes including new front desk hires, promotions and terminations
• Schedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
• Creates a positive and healthy workplace that fosters constant and never-ending improvement
• Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training

Front Desk Management

• Brings The Edge brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered by The Edge
• Proactively manages and ensures resolution of member concerns and complaints
• Assists the management staff to drive monthly and yearly financial performance of the club
• Ensures the Fitness Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards

Facilities Management

• Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand

Communication

• Meets with the management team daily to strategize on how to get the club to goal
• Participates in weekly staff meetings to reinforce team building, education and communicate team's KPI's

What You'll NEED

• Energy & Enthusiasm
• A Passion for Fitness
• Thrives in a customer focused environment
• 2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment.

Supervisory Responsibility

This position will supervise the Fitness Consultants and is the MOD when the GM is not in the building.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled