Assistant General Manager - Naples, FL

Guest Services; Naples (FL); On-site; USD 64,000 - 86,000; Full time

Job summary

Guest Services is seeking an Assistant General Manager to support the General Manager in property operations and floor management. You will focus on achieving financial goals, maintaining service quality, and motivating staff to consistently excel.

The role emphasizes leadership, team development, and effective collaboration with vendors and residents. A Florida CAM license and a minimum of 3 years in management are preferred for this critical position.

Qualifications

• High School Diploma or GED (minimum).
• Bachelor's or Business Degree preferred.
• At least 3 years of related management and supervisory experience.
• Leadership, teamwork, problem solving and technical capacities.
• Computer proficiency with MS Word, Excel, and Outlook.
• Active Florida CAM license.

Responsibilities

• Assist in overall management of property operations and daily planning.
• Supervise, train, schedule, and review staff under GM directives.
• Maintain accounting records and daily reporting; manage invoices with Admin. Assistant.
• Coordinate vendor quotes and insurance; ensure documents updated in systems.
• Prepare board meeting materials and manage resident inquiries.

Skills

Leadership

Teamwork

Problem solving

Technical capacities

Customer service

Communication

Education

Bachelor's or Business Degree

Tools

MS Word

Excel

Outlook

Job description

Compensation Amount:75,000.00 USD Annual

Job Summary

The Assistant General Manager assists the General Manager in all aspects of property operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and Property initiatives. In addition, the Assistant General Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position.

Job Description

ESSENTIAL FUNCTIONS

Receive direction from the General Manager and assists in the overall management of the property's operations,including planning and developing daily operations; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the propertyAssists in; supervising, training, scheduling, reviewing and directing the property's staff under the GM's directivesMaintain accounting records, daily reporting requirement, Resident Service program processing with Admin. AssistantReview/code and confirm accuracy with invoices in conjunction with the Admin. Assistant for GM approvalMonthly Inventory of Maintenance Supplies in conjunction with Resident ServicesProject management under the direct supervision of the GMWorking with Vendors confirming all vendor insurance is up-to-date and naming the Association as additional insured with the front desk, assist with gathering quotes and proposals for the property under the supervision of the GMMaintain and upload all documents into management support systems and update accordingly including the property web siteHandles confidential and non-routine information and explain policies when necessaryProcess Architectural applications in compliance with the building standards, process rental/sales applications and complete stopplesInitiates contact with new residents to coordinate move in, provide introduction and orientation to staff and building. And review available services and building rules/regulations with new residentsHandle delinquencies and the process of collections in conjunction with the Association documents and Florida Statutes and GM reviewAssist in preparation of Board Meetings, including Agendas, content and packets for meetings and schedulingRespond to resident inquiries and resolve resident issues timely, alerting the GM as necessaryMaintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.Always represent the company in a professional and positive manner. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.Perform property opening and/or closing procedures including in emergenciesOn-Call for emergenciesAll other duties as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED.
• Bachelor's or Business Degree preferred.
• At least 3 years of experience in related management and Supervisory Experience.
• Leadership, teamwork, problem solving and technical capacities
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve and be a self starter.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Active Florida CAM license

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computer, fax, telephone, copier, scanner, among others).

NOTE:Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.