Assistant General Manager, Miss Loretta's

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 90,000 - 140,000; Full time

Job summary

Resorts World Las Vegas LLC is seeking an Assistant General Manager to oversee daily front of house operations for Miss Loretta’s restaurant. The role focuses on staff management, guest service excellence, and adherence to company standards.

Responsibilities include cost control, health and safety compliance, and ensuring high-quality products and service while developing team performance and guest experiences at a luxury resort.

Qualifications

• Experience operating restaurant management software.
• Ability to work nights, weekends, and holidays.
• Excellent communication and customer service skills.
• Proven ability to lead and mentor a team.

Responsibilities

• Lead daily front of house operations for the restaurant.
• Manage personnel assignments and staffing levels.
• Maintain guest satisfaction and service quality.
• Monitor costs to meet budget goals.
• Ensure compliance with health codes and safety standards.
• Oversee weekly, monthly, and annual reporting.

Skills

Restaurant management software

Shift flexibility

Communication

Team leadership

Customer service

Education

High School Diploma

Job description

Summary Statement:

The Assistant General Manager, Miss Loretta’s is responsible for leading the daily operations for all front of house functions within the restaurant. This position will also manage personnel assignments and ensure the highest quality of products and service is provided to all guests.

Primary Job Duties:

Includes, but is not limited to:

• Manage all aspects of personnel for restaurant team members.
• Build and maintain strong relationships with customers, guests, subcontractors, and vendors.
• Research market trends to develop and implement new programs to improve operations.
• Manage operational cost to achieve or reduce budgeted expenditures.
• Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
• Respond and assist with departmental guest service matters, as needed.
• Achieve daily sales, assigned cost and budget goals.
• Oversee completion of required weekly, monthly and annual department reports and analysis.
• Conduct regularly scheduled meetings to ensure multi-lines of communication are open between management and team members.
• Ensure team members adhere to Resorts World Company guidelines as stated in team member training manual and team member handbook.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications:

Includes, but is not limited to:

• Working knowledge with restaurant management software system(s).
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully lead and mentor a team.

Preferred:

• Previous experience managing a team using a collective bargaining agreement.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma.
• At least five years of experience within Restaurant Operations.
• At least four years of directly related operational management experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Non-Gaming Card
• Alcohol Awareness Card
• Food Handling Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a restaurant.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged standing/walking.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.