Assistant General Manager - Member Experience

New Jersey Department of Children and Families; College Park (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in the hospitality sector seeks an Assistant General Manager to enhance member experiences and drive revenue performance. The role includes developing engagement programs, planning exceptional events, and fostering community connections while overseeing cross-departmental collaboration.

Benefits

Competitive Salary Range

Bonus Potential

Comprehensive Benefits (Medical, Dental, Vision)

401k Retirement Plan

Ongoing Training and Development

Qualifications

• 3-5 years experience in hospitality or event management.
• Strong communicator and team leader.
• Experience with data analysis and strategy implementation.

Responsibilities

• Develop and execute member experience strategy.
• Plan and execute events aligned with club goals.
• Implement communication strategies to enhance member engagement.

Skills

Leadership

Communication

Analytical Thinking

Customer Relations

Event Management

Tools

CRM/Salesforce

Microsoft Office Suite

Canva

Facebook

Instagram

Job description

Overview

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! The Assistant General Manager \u0013 Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting to the General Manager, this role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM \u0013 Member Experience collaborates cross-functionally\u0013particularly with food & beverage, golf, racquet, and fitness teams\u0013to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture.

Experience Required

Experience of 3 \u0013 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations. Member-First mindset. High energy, outgoing personality, and strong communicator. Prior experience in leading teams and holding people accountable. Experience with creating and implementing strategies that drive revenue, club usage and member retention. Data and analytical thinker who leads strategy-based initiatives. Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.

Essential Responsibilities

Leads the development and execution of the Club\u0013s member experience strategy, including onboarding, engagement programs, and improving retention. Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals. Fosters a welcoming and connected community through personalized service, proactive communication, and 'magic moment' experiences. Innovates and refine offerings based on evolving member needs, feedback, and industry trends. Implements a multi-channel communication strategy to amplify the club\u0013s brand, promote offerings, and keep members informed and inspired. Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs. Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints.

Benefits

Competitive Salary Range; Bonus Potential; Comprehensive Benefits including Medical, Dental, and Vision; 401k Retirement Plan; Ongoing Training and Development.