Assistant General Manager/Marketing Manager

Restore Hyper Wellness; Midlothian (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager/Marketing Manager with strong leadership skills to support the General Manager in cultivating a high-performing team and driving health and wellness sales. This role blends operations oversight with marketing and community engagement to grow the franchise store.

You will train staff, manage customer service quality, and align promotions with brand standards while meeting monthly financial goals and sustaining a positive store culture.

Qualifications

• Two years of management experience or more.
• Proven track record in B2B sales and customer service.
• Strong verbal and written communication skills.
• Ability to set and achieve monthly, quarterly financial goals.
• Ethical, supportive leadership and teamwork orientation.

Responsibilities

• Assist in cultivating a high-performing team with exceptional customer service.
• Lead and motivate staff to achieve customer satisfaction and productivity.
• Oversee onboarding and training of non-medical employees.
• Manage store marketing, promotions, and community outreach.
• Achieve KPI targets, revenue goals, and cost controls.
• Plan monthly team meetings and lead events to boost engagement.

Skills

Sales

Leadership

Communication

Team management

Business development

Education

Undergraduate degree

Job description

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary

Restore is seeking an Assistant General Manager/Marketing Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you. As an Assistant General Manger/Marketing Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. You’ll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

Responsibilities

People Management

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.

Operations Management

• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
• Work collaboratively with the General Manager and Lead Nurse to improve the store’s overall effectiveness and efficiency.
• Lead on the floor and embody Restore’s core values.
• Proactively identify and address difficult situations, manage conflict confidently and eliminate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Work a minimum of one weekend day per week.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
• Check-in with Restore members regularly to ensure they’re achieving their health and wellness goals.
• Contributing to the company's financial growth and sustainability by actively identifying and pursuing opportunities to generate revenue through various channels aligned with our business objectives.
• Deliver individual sales goals and motivate your team to reach their targets.
• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
• Manage declined auto-pays and follow up on expiring credit cards.
• Create, Manage and Implement marketing and promotional efforts by the brand and the franchise.
• Lead all promotional, guerrilla marketing, lead generation, and sales efforts including but not limited to:
• Engaging with local businesses, sports / community organizations
• Outbound contacts via phone, email, texts
• Ensuring to keep the FTV tracker is up to date and all employees are following proper protocol to use it daily.
• Follow up and follow through with all prospective clients whether they came in and had a tour or have reached out via other channels.
• Follow up on missed appointments.
• Process freezes/terminations in a timely manner and send email communication to members.
• Assist the General Manager with store marketing and community outreach.
• Responsible for meeting performance metrics (KPI's), revenue, cost controls, and facility maintenance as set by the General Manager.
• Assist the General Manager in planning and leading monthly team meetings.
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
• Identify and execute opportunities for corporate partnerships and community impact in collaboration with the GM

Company Culture

• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You’ve obtained an undergraduate degree or higher (preferred).
• You love the sales process and have a proven track record of B2B sales.
• You have at least two years of management experience.
• You’re passionate about fitness, athletic achievement, and general health and wellness.
• Your verbal and written communication skills are on point.
• You’re a numbers person and can deliver action plans based on key metrics.
• You embrace a supportive leadership role and are also a strong team player.
• You’re driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyles.
• You place importance on ethics and integrity and exhibit this every day.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.