Assistant General Manager, Los Angeles

Equinox; Los Angeles (CA); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary Club membership

Perks with Personal Training, Pilates,

Spa and Shop access

Job summary

Equinox is hiring for a Club Operations Manager in Los Angeles. This role leads Front Desk, Maintenance, and Kids’ club teams, drives excellent member service, and partners with the General Manager on budgets and scheduling.

The candidate will oversee performance reviews, safety, and operational standards to ensure a premium Equinox experience for members across all departments.

Qualifications

• Proven leadership ability in operations or similar setting.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow up skills.
• Experience with financial management and budgets.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet Equinox standards.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high level of customer service to club members.
• Support ancillary departments and sales with General Manager collaboration.
• Monitor monthly departmental goals and projections.
• Ensure cleanliness of club per company standard and safety procedures.
• Assist with other projects or responsibilities as delegated by General Manager.
• Open to location reassignment and flexible schedules.

Skills

Leadership

Communication

Customer service

Time management

Financial management

Education

Bachelor’s degree preferred

Job description

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels, are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

Company Description

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels, are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

Our Code

We are passionate about high performance livingand we practice what we preach – investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream bigand don’t settle for the status quo. We sweat the details. We never accept less than 110%tohelp each otherdeliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humilityand a team approachat every level of the company.

Responsibilities

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of customer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Financial management experience
• Bachelor’s Degree preferred
• Will be provided via Assistant General Manager onboarding manual

Physical Requirements

• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Pay Transparency: $75,000 Annually

Equinox is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.