Assistant General Manager — Lead Store Ops, Flexible Schedule

Applegreen Travel Plazas; Allentown (Lehigh County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers is seeking an Assistant General Manager for the Dunkin Donuts at Allentown Travel Plaza. You will help the General Manager run daily operations, lead a team, and ensure guest satisfaction in a fast-paced setting.

The role emphasizes leadership, coaching, and adherence to brand standards while delivering high-quality service and operational efficiency. Competitive benefits are included.

Qualifications

• Leadership and people-management experience.
• Customer service excellence and positive attitude.
• Strong verbal and written communication.
• Basic food safety understanding.
• Physical ability to lift/push weights over 30 lbs.
• High school diploma or equivalent.

Responsibilities

• Deliver performance feedback, set goals, and communicate business objectives.
• Supervise non-management staff and coach shift supervisors.
• Cover duties in the absence of the General Manager.
• Motivate staff and maintain morale.
• Ensure brand standards and policy compliance.
• Oversee cash handling and daily reports.
• Resolve customer issues and build relationships.
• Maintain inventory accuracy through spot counts.

Skills

Leadership skills

Customer service

Verbal communication

Food safety basics

Physical ability

Education

High school diploma or equivalent

Job description

Applegreen USA Welcome Centers is seeking an Assistant General Manager for the Dunkin Donuts at Allentown Travel Plaza. You will help the General Manager run daily operations, lead a team, and ensure guest satisfaction in a fast-paced setting.

The role emphasizes leadership, coaching, and adherence to brand standards while delivering high-quality service and operational efficiency. Competitive benefits are included.