Assistant General Manager: Lead Service & Team Growth

Freddy's Frozen Custard & Steakburgers; Lufkin (TX); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Competitive pay & bonuses

Paid time off

Meal allowance

Career growth

Paid training

Positive work environment

Job summary

Schlotzsky’s is seeking an Assistant General Manager who is passionate about guest relations, employee development, and business growth. This role partners with the management team to execute a strategic vision for the restaurant while fostering a culture of exceptional food and service.

The ideal candidate will lead by example, support coaching and training, and contribute to a positive, family-friendly work environment with growth opportunities.

Qualifications

• Minimum 1 year of restaurant experience; supervisory or shift lead preferred.
• High school diploma or equivalent; college hospitality or business coursework is a plus.
• Eagerness to grow into a leadership role; AGM experience helpful but not required.
• Leadership and team development.
• Supports the GM in coaching, training, and developing team members.
• Leads by example during shifts with service, efficiency, and standards.
• Participates in hiring, onboarding, and performance feedback under GM guidance.

Responsibilities

• Assist in daily operations including staffing, scheduling, food safety, and cash handling.
• Help with inventory control, food cost tracking, and loss prevention.
• Learn and support analysis of P&L statements and KPIs.
• Monitor team productivity and ensure compliance with procedures and brand standards.
• Deliver exceptional guest service with speed, accuracy, and friendliness.
• Escalate complex issues to the GM when needed.
• Promote guest engagement and loyalty programs.

Skills

Leadership

Team Development

Coaching & Training

Hiring & Onboarding

Guest Service

Professionalism & Accountability

Shift Leadership

Education

High school diploma or equivalent

College coursework in hospitality or business

Tools

POS systems

Spreadsheets

Restaurant management tools

Job description

Brand Summary:Schlotzsky’s is a one-of-a-kind brand built on bold flavors, fresh ingredients, and a little bit of fun. Since 1971, we’ve been serving up our iconic sandwiches on house-made sourdough bread, along with fresh salads, pizzas, and more. With a personality as unique as our flavors, we embrace our heritage—because, after all, we’re a “Funny Name, Serious Sandwich.” Whether crafting craveable meals or delivering exceptional service, we bring passion and quality to everything we do.

Compensation: Competitive pay based on experience, plus bonus potential

Schlotzsky’s is seeking an Assistant General Manager who is passionate about guest relations, employee development, and business growth. The ideal candidate will work closely with the management team to execute a strategic vision for the restaurant while fostering a culture that ensures exceptional food and service.

Why Join Us?

• Comprehensive Benefits: Medical, dental, and vision insurance
• Competitive Pay & Bonuses: Performance-based bonus potential
• Paid Time Off (PTO): After 12 months, Assistant Managers accrue 40 hours of paid vacation per year
• Meal Allowance: Enjoy our delicious menu at a discount
• Career Growth: Advancement opportunities in a growing brand
• Paid Training: Learn and grow with us in a structured development program
• Positive Work Environment: Team-focused, family-friendly culture

Qualifications:

• Minimum 1 year of restaurant experience required; prior supervisory or shift lead experience preferred
• High school diploma or equivalent required; college coursework in hospitality or business is a plus
• Eagerness to grow into a leadership role; previous AGM experience is helpful but not required
• Leadership & Team Development
• Supports the GM in coaching, training, and developing team members
• Helps create a positive and productive team culture through professionalism and accountability
• Leads by example during shifts, demonstrating service, efficiency, and adherence to standards
• Participates in hiring, onboarding, and performance feedback under GM guidance

Work Ethic & Physical Requirements

• Reliable, punctual, and motivated with a strong desire to grow
• Able to work 35+ hours per week with flexible availability, including nights and weekends
• Capable of standing for long periods and lifting up to 35 lbs.

Operations & Financial Support

• Assists in managing daily operations including staffing, scheduling, food safety, and cash handling
• Helps with inventory control, food cost tracking, and loss prevention
• Learns and supports analysis of P&L statements and key performance metrics
• Monitors team productivity and ensures compliance with company procedures and brand standards
• Guest Experience & Service
• Delivers exceptional guest service with speed, accuracy, and friendliness
• Addresses guest concerns promptly; escalates more complex issues to the GM
• Actively promotes guest engagement and loyalty programs
• Comfortable using POS systems and willing to learn operational and scheduling software
• Basic skills in spreadsheets, digital checklists, and restaurant management tools
• Willing to assist across all restaurant roles as needed to support operations

Willing to fill in across all roles in the restaurant as needed

If you are a driven leader with a passion for people and business success, we’d love to hear from you! Apply today to join our team and grow with Schlotzsky’s!

WHAT MAKE US – US?
Outside of our obviously mouthful of a name – it’s the mouthful of flavors we pack into every bite. With each bite a moment, a memory, an escape – well, at least for the time it takes to finish - and with our portions that can be a while. And never a crumb left behind, because good knows good.
Here, we find comfort in knowing our food brings you comfort – from the moment you walk in, to the moment you taste our fresh-from-scratch baked bread. And since everything is made-to-order - from sandwiches to pizza - it makes sense that we’re more deliberate food than fast food. Although, we do promise it’s worth the wait.
So, instead of giving you a long history lesson, we’ll leave you with this...
It’s been 50 years since that day on South Congress where we crafted (and perfected) our very first sandwich. And since that day – we’ve only added to our list of accomplishments.
But don’t just take our word for it – just ask our devoted fans. Like the ones that legit can’t quit our jalapeño chips or our homemade hot sauce.
What will be your thing?