Assistant General Manager - Lead Ops & Guest Experience

Socket.dev; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Career growth

Employee meals discounts

Medical, Dental & Vision

Pet Insurance

Job summary

CRISP & GREEN in Madison, WI is seeking an Assistant General Manager to lead day-to-day operations and deliver an exceptional guest experience. You will mentor the team, oversee FOH and BOH, and help cultivate a vibrant, wellness-focused culture.

Responsibilities include shift leadership, coaching, ensuring food safety and service standards, managing scheduling and cost control, resolving guest issues, and upholding our brand values. Full-time role with opportunities for growth.

Qualifications

• Minimum 1-2 years management or supervisory experience.
• 3 years customer service experience.
• Passion for living a healthy life.
• Able to lift 50 lbs.
• Able to stand for long periods and work in a fast-paced environment.
• Full-time availability with a flexible schedule.
• Able to work at least 50 hours per week.

Responsibilities

• Lead shifts and act as Manager on Duty.
• Coach and develop Team Leads and Certified Team Leads.
• Assist with hiring, training, and feedback.
• Ensure adherence to food safety, cleanliness, and service standards.
• Execute opening/closing procedures, inventory control, and cash handling.
• Identify operational gaps and resolve issues on shift.
• Support GM with labor scheduling and cost control.
• Monitor shift-level performance and guest satisfaction.

Skills

Leadership & mentoring

Customer service

Organization & detail

People development

Food safety awareness

Cash handling

Job description

CRISP & GREEN in Madison, WI is seeking an Assistant General Manager to lead day-to-day operations and deliver an exceptional guest experience. You will mentor the team, oversee FOH and BOH, and help cultivate a vibrant, wellness-focused culture.

Responsibilities include shift leadership, coaching, ensuring food safety and service standards, managing scheduling and cost control, resolving guest issues, and upholding our brand values. Full-time role with opportunities for growth.