Assistant General Manager - Lead Ops & Guest Experience

Landry's, LLC.; Jacksonville (FL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Extensive training program

Career development and growth

Employee discounts on dining

Health benefit plans

Dental, vision, life, disability, 401k

Paid time off

Monthly discretionary bonus potential

Job summary

Bubba Gump Shrimp Co. in Jacksonville, FL is seeking an energetic Assistant General Manager to lead a fast-paced, guest-focused team and deliver the fun, memorable hospitality guests love.

If you're a hospitality leader who thrives in a dynamic setting, this role focuses on daily operations, coaching, and cultivating a positive culture where guests return. As a hands-on leader, you will drive sales and profitability while maintaining standards, training, and accountability.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Skills

Strong interpersonal and conflict

Leadership experience

Job description

Bubba Gump Shrimp Co. in Jacksonville, FL is seeking an energetic Assistant General Manager to lead a fast-paced, guest-focused team and deliver the fun, memorable hospitality guests love.

If you're a hospitality leader who thrives in a dynamic setting, this role focuses on daily operations, coaching, and cultivating a positive culture where guests return. As a hands-on leader, you will drive sales and profitability while maintaining standards, training, and accountability.