Assistant General Manager — Lead Guest Experience

Rainforest Cafe; Nashville (TN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on dining, retail,

Health benefit plans

Dental, vision, voluntary life, short

401(k)

Paid time off

Bonus potential

Job summary

Rainforest Cafe Nashville is hiring an Assistant General Manager to lead a high-energy team and elevate guest experiences in a fast-paced, immersive environment. You will support smooth operations, direct staff, and ensure consistent, high-quality food and service while managing costs and guest satisfaction.

The role requires strong leadership, financial acumen, and a proven track record in full-service dining.

Qualifications

• 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews.

Job description

Rainforest Cafe Nashville is hiring an Assistant General Manager to lead a high-energy team and elevate guest experiences in a fast-paced, immersive environment. You will support smooth operations, direct staff, and ensure consistent, high-quality food and service while managing costs and guest satisfaction.

The role requires strong leadership, financial acumen, and a proven track record in full-service dining.