Assistant General Manager - Katana

Innovative Dining Group; West Hollywood, Northern (CA, KY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Innovative Dining Group is seeking an Assistant General Manager for Katana to lead front-of-house operations, train staff, and uphold service standards at a high-end, high-volume restaurant in West Hollywood.

You will act as a liaison between team members and management, ensuring exceptional hospitality and a positive work environment while driving revenue opportunities and maintaining operational excellence.

Qualifications

• Minimum of 3 years of management experience in a high-end, high-volume restaurant.
• Strong familiarity with food service regulations and proper food handling procedures.
• Proficient in Microsoft Office Suite and restaurant technology (Open Table, POS systems).
• Creative thinker able to run the restaurant while generating new revenue.
• Demonstrate strong operational standards and superior service.
• Excellent customer service skills and ability to stay calm under pressure.
• Ability to multitask, manage time, communicate effectively, and maintain a professional demeanor.
• Knowledge of Japanese cuisine a plus.
• Must be 21+ years old.
• Must have a valid Food Handler Card and Alcohol Awareness Training.
• Be able to stand for long periods (up to 8 hours) with some walking and occasional sitting.
• Able to lift up to 25 pounds.

Responsibilities

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure that company standards are met by communicating effectively with our employees and consistently reinforcing policies and procedures.
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees.
• Oversee all areas of service including floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff.
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
• Aid the General Manager in investigating and resolving guest complaints.
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
• Embody and deliver on exceptional service and hospitality.

Skills

Leadership

Staff development

Customer service

Communication

Microsoft Office

OpenTable

POS systems

Multitasking

Time management

Tools

OpenTable

POS systems

Microsoft Office

Job description

Description

Katana is now hiring an Assistant General Manager to join the team!

What You’ll Do

An Assistant General Manager provides leadership and ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The AGM creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees
• Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements
• Aid the General Manager in investigating and resolving guest complaints
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Embody and deliver on exceptional service and hospitality

Requirements

• 3 years of management experience in a high-end, high-volume restaurant.
• Possess a strong familiarity with food service regulations and proper food handling procedures
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
• Be a creative thinker who can run the restaurant while generating new sources of revenue
• Demonstrate strong operational skills and impeccably high standards of service
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic
• Knowledge of Japanese cuisine a plus.
• Must be twenty-one (21) years of age or older.
• Must possess a valid Food Handler Card and Alcohol Awareness Training Certificate at the time of hire.
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Innovative Dining Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.