Assistant General Manager/INN

Panda Restaurant Group; Pasadena (CA); On-site; USD 95,000 - 133,000; Full time

Benefits offered by this job

Progressive Compensation Package

401 K with company match

Paid time off

Job summary

Panda Restaurant Group is seeking a Manager for their Pasadena, California location. The Manager plays a critical role in ensuring the restaurant operates profitably and maintains its reputation through effective team leadership and exceptional guest experience management.

With responsibilities including hiring, training, and supervising staff, the Manager must deliver strong financial and guest results. The role offers a compensation package that includes medical, dental, and vision insurance, as well as a pay range of $95,000 to $133,000 per year.

Qualifications

• 5+ years managing a full-service restaurant.
• 1-2 years experience for the Assistant Manager position.

Responsibilities

• Ensure restaurant operates profitably while maintaining its reputation.
• Hire, train, and evaluate the team.
• Deliver strong guest results and ensure customer satisfaction.

Skills

Team management

Customer service

Financial management

Performance evaluation

Education

College degree in Hospitality, Food Service, Business or equivalent experience

Job description

Summary Of Job Scope And Expectations

Manager is the key person in the restaurant; he/she ensures that the restaurant operates profitably while maintaining its reputation. To deliver strong PGF results and live the commitments to the company in fulfilling its 2020 Vision.

Essential Functions

• Deliver strong People results
• Hire, train, re‑train and evaluate the team based on the roles & responsibilities defined and aligned with the company.
• Ensure all staff understand their roles & responsibilities and how they can contribute to the restaurant.
• Ensure all staff are committed to high standards of performance.
• Ensure staff understand and embrace the company’s pathway to the 2020 vision – Mission, Values, Panda Way, Panda Environment.
• Delegate and hold staff accountable to their roles & responsibilities.
• Stay attentive to the staff, motivate them to succeed and improve, keep staff in high spirit, and be helpful to guests and each other.
• Act fairly and equitably – Provide constant and immediate acknowledgement and constructive feedback to the staff.
• Ensure timely performance reviews; provide and execute improvement plans, disciplinary plans and exit plan if necessary.
• Keep staff well informed of all operational updates and directions; conduct regular meetings/pre‑shift meetings.
• Maintain a strong pipeline of promotable associates who meet the next level’s requirement and promote them accordingly.
• Deliver strong Guest results; role‑model for staff in delivering exceptional guest experience; respond to guests’ comments/complaints as an opportunity to build loyalty.
• Address guest concerns quickly.
• Pay close attention to ambiance – lighting, music, furniture and fixtures, dinnerware, utensil quality, placement, cleanliness, order of dining rooms, staff appearance and grooming.
• Pay close attention to service and food quality, presentation and portion.
• Ensure that Company QSC standards and safety standards are always maintained.
• Deliver strong Financial results; exchange ideas with Concept Director to improve sales and operations.
• Monitor & control labor costs through effective labor scheduling, training and retention of staff.
• Maintain control of all cash handling; ensure accurate & timely deposits; monitor cash handling by staff to confirm procedures are followed.
• Make the restaurant popular in the community and surrounding areas.
• Pay close attention to voids, orders without keying in, cash handling activities, shrinkage and waste.

Qualifications

• College degree in Hospitality, Food Service, Business or equivalent experience.
• 5+ years managing a full‑service restaurant; or equivalent experience for the General Manager position.
• 1–2 years experience for the Assistant Manager position.

ADA Statement

While performing duties, counter areas are often hot with steam from steam tables and food vapors. Workspace is restricted and employees are expected to remain standing for long periods. Employees must prepare hot and cold foods, use Chinese cook knives and other kitchen equipment quickly without losing accuracy. Employees must be able to lift up to 50 lbs, stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot, noise levels high, storage space limited and shelving high. Employees must work in a fast‑paced environment, have effective verbal communication skills, adapt to dynamic priorities and manage conflicts.

Benefits

• Progressive Compensation Package and Excellent Bonus Opportunity.
• 9 or more weeks of comprehensive training.
• On‑going career & leadership development.
• Medical, dental and vision insurance.
• 401 K with company match.
• Paid time off.
• Associate discounts (Panda Express, Hibachi San, Panda Inn plus theme parks) and free meals when you work.
• Candidates must meet eligibility requirements for each benefit to qualify.

Pay Range

Pay Range: $95,000 per year – $133,000 per year.

• Within the range, individual pay is determined using factors such as location and experience. Panda reserves the right to change or terminate any or all of its bonus programs at any time.

Equal Employment Opportunity Statement

Panda Restaurant Group, Inc. is an equal opportunity employer and is committed to providing equal opportunity. It does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender, race, religion, age, disability, etc. Panda complies with all federal, state and local laws regarding workplace accommodation. The ADA prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship. If you require an accommodation for the application or interview process, please reach out to [e-mail].