Assistant General Manager

EōS Fitness; Long Beach (CA); On-site; USD 45,000 - 90,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily pay offered

401(k) with company matching

Group health, dental, vision insurance

Job summary

A fitness company in Long Beach is seeking an Assistant General Manager in Training. This role involves leading and coaching the sales team, driving membership sales, and ensuring exceptional customer service. The ideal candidate has a strong sales background, excellent communication skills, and a passion for the fitness industry. Competitive compensation is provided, along with benefits including free membership and health insurance.

Qualifications

• 2 years of customer service experience required.
• 3-4 years of sales experience preferred.
• 1 year of supervisory experience required.

Responsibilities

• Lead Sales team to drive sales initiatives.
• Oversee billing processes for memberships.
• Provide high-quality customer service addressing member concerns.

Skills

Customer service experience

Sales experience

Supervisory experience

Strong communication skills

Relationship building

Detail orientation

MS Office skills

Interest in fitness industry

Job description

Assistant General Manager in Training

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Provide high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of customer service experience.
• 3‑4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repeatedly to lift more than 40 lbs.
• Ability to access and operate the company computer system, including preparing documents, entering data into the system, and reading reports from a database or email system.

Additional Compensation

• Variable income opportunities including commission and bonus.
• Post‑training salary increase.

California Pay Range

$45,000—$90,000 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise—including supplements.
• Employee referral program.
• Daily pay offered—access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program, and pet insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.

EōS Fitness participates in the government eVerify program. Please review the details of this program by referring to the provided online resources.