Assistant General Manager IN

Anchor Point Management Group; Anderson (IN); On-site; USD 55,000 - 72,000; Full time

Job summary

Buffalo Wild Wings in Anderson, IN is seeking a Bench/Assistant General Manager (AGM) to support the General Manager in overseeing restaurant operations, maintaining safety, and driving bottom-line profitability through revenue management. This role emphasizes team leadership, guest satisfaction, and adherence to quality and cost controls.

The AGM will lead staffing, coach managers, implement incentives, handle guest feedback, and contribute to budgeting and performance improvement.

Qualifications

• 2+ years restaurant or retail management experience; bar management preferred.
• High school diploma or equivalent; valid driver’s license; satisfactory background check; ability to lift 50 pounds.
• Buffalo Wild Wings Management Certification completion.
• Experience managing Greeter/Cashier, Hospitality, Bar and HOH departments for at least three periods each.

Responsibilities

• Assist General Manager with staffing planning and hiring decisions.
• Lead weekly manager meetings and coach other managers.
• Develop and implement incentive programs with Department Managers.
• Motivate Team Members to participate in promotions and incentives.
• Provide performance feedback and timely appraisals to managers and staff.
• Coaching on performance management and development of department managers.
• Attract guests and maintain guest satisfaction programs and complaint handling.
• Ensure quality operations, adherence to recipes and inventory control.
• Understand and monitor restaurant performance metrics and contribute to action plans.
• Assist with budgeting and annual restaurant planning.

Skills

Leadership

Staffing planning

Budgeting

Coaching

P&L understanding

Education

High school diploma

Buffalo Wild Wings Management Certification

Job description

Overview

Job Location: 5901 S Scatterfield Rd - Anderson, IN 46013

Salary Range: $55,000.00 - $72,000.00

Role: Bench/Assistant General Manager (AGM) – responsible for assisting the General Manager with overseeing the operation of the restaurant, maintaining a safe environment, and improving bottom line profitability through appropriate revenue management. This description reflects the responsibilities specific to this position and may be supplemented by the World Wide Wings Manager Description.

Responsibilities

• Team
  • Assists General Manager with overall restaurant staffing planning
  • Assists other managers with hiring decisions for all departments
  • In partnership with the General Manager, conducts informative, focused weekly manager meetings
  • Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers
  • Actively motivates Team Members to participate in all company promotions and incentives
  • Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
  • Assists General Manager with coaching other managers on effective performance management procedures
  • Assists General Manager with the ongoing performance management and development of assigned Department Managers
• Guest
  • Actively looks for and identifies techniques to attract new guests
  • Responsible for the restaurant’s Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis
  • Provides feedback and coaching to managers on methods for handling guest complaints
• Quality Operations
  • Facilitates and ensures adherence to new food product rollouts
  • Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning
  • Communicates areas of opportunity to the assigned Department Managers
  • Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
  • Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problem areas; works with assigned Department Managers to create and implement action plans
  • Conducts administrative manager functions including entering invoices, inventory, end of day procedures
  • Monitors repair and maintenance and manages preventative maintenance program for the restaurant
• Sales and Profits
  • Holds assigned Department Managers accountable for costs directly associated with their departments
  • Maintains proper inventory levels on all food and paper products
  • Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
  • Establishes daily, weekly, monthly and quarterly projections
  • Understands the P&L statement, creates action plans for problem areas
  • Assists the General Manager in the creation and development of the annual restaurant budget
  • Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas
  • Completes all other assigned duties or tasks

Qualifications

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Ability and desire to create a fun, exciting environment for both guests and Team Members.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast-paced work environment.
• Maintain confidential information, adhere to and enforce company policies and compliance issues.
• Minimum of 2 years restaurant or retail management experience; experience managing a restaurant with a full bar is preferred.
• High school education or equivalent; valid driver’s license to travel between units; satisfactory background check; ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program
• Has successfully managed each department (Greeter/Cashier, Hospitality, Bar and HOH) for a minimum of three periods each.

Note: The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.