Assistant General Manager (Sterling, IL)

Wingmen V Llc; Town of Texas (WI); On-site; USD 55,000 - 72,000; Full time

Job summary

Wingmen V Llc is seeking a Bench/Assistant General Manager to assist in overseeing the restaurant operation while maintaining a safe environment and enhancing profitability. The role involves staffing planning, performance management, and ensuring guest satisfaction.

The ideal candidate will have at least 2 years of management experience in a restaurant or retail setting, with strong organizational skills and the ability to manage multiple priorities. Responsibilities also include handling guest comments and maintaining service quality standards.

Qualifications

• Minimum of 2 years restaurant or retail management experience; experience with a full bar preferred.
• Ability to lift 50 pounds regularly.
• Satisfactory background check required.

Responsibilities

• Assist with overall restaurant staffing planning.
• Supervise restaurant operation on a shift-by-shift basis.
• Ensure guest complaints are handled promptly.

Skills

Organizational skills

Professional communication

Mathematical computations

Motivation

Education

High school education or equivalent

Completion of Buffalo Wild Wings Management Certification

Job description

Job Location: 4304 E Lincolnway Avenue Suite A - Sterling, IL 61081

Salary Range: $55,000.00 - $72,000.00

Bench/Assistant General Manager Responsibilities

The Bench/Assistant General Manager (AGM) assists the General Manager with overseeing the operation of the entire restaurant. Maintains a safe environment, and improves bottom line profitability through appropriate revenue management. In addition to supervising the operation of the restaurant on a shift-by-shift basis, the AGM performs the following responsibilities.

Team Responsibilities

• Assists General Manager with overall restaurant staffing planning
• Assists other managers with hiring decisions for all departments
• In partnership with the General Manager, conducts informative, focused weekly manager meetings.
• Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers
• Actively motivates Team Members to participate in all company promotions and incentives
• Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
• Assists General Manager with coaching other managers on effective performance management procedures.
• Assists General Manager with the on‑going performance management and development of assigned Department Managers

Guest Responsibilities

• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints.

Quality Operations Responsibilities

• Facilitates and ensures adherence to new food product rollouts
• Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning
• Communicates areas of opportunity to the assigned Department Managers
• Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble‑shoots problem areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plans
• Conducts administrative manager functions including entering invoices, inventory, end of day procedures, etc.
• Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons.

Sales and Profits Responsibilities

• Holds assigned Department Managers accountable for costs directly associated with their departments
• Maintains proper inventory levels on all food and paper products
• Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
• Establishes daily, weekly, monthly and quarterly projections
• Understands the P&L statement, creates action plans for problem areasAssists the General Manager in the creation and development of the annual restaurant budget
• Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas
• Completes all other assigned duties or tasks

Qualifications

• Highly motivated, self‑directed, results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Ability and desire to create a fun, exciting environment for both guests and Team Members alike.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Minimum of 2 years restaurant or retail management experience; experience managing a restaurant with a full bar is preferred.
• High school education or equivalent, valid driver’s license to travel between units, satisfactory background check, and ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Has successfully managed each department, Greeter/Cashier, Hospitality, Bar and HOH for a minimum of three periods each.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.