Assistant General Manager II - Club Wyndham Galena

Travel Leisure Resort Development Inc; Galena (IL); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an–

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking an Assistant General Manager for Resort Operations to support the General Manager in delivering exceptional resort performance and guest experiences.

You will lead multiple departments, build budgets, and drive operational excellence while upholding service standards. You will partner with HR to coach and retain talent, implement process improvements, and ensure audits and financial reviews align with strategic goals across the property.

Qualifications

• 3-5 years of property, vacation ownership, or hotel management experience.
• Demonstrated leadership and team development abilities.
• Familiarity with HOA standards and board meeting procedures.

Responsibilities

• Oversee daily resort operations across Guest Services, Housekeeping and Maintenance.
• Manage financial aspects, budgets, and monthly reports.
• Ensure compliance with quality, internal, and loss prevention standards.
• Audit operations and contracts to maintain service levels and costs.
• Foster positive relationships with guests, associates, vendors and board members.

Skills

Leadership

People management

Operational leadership

Tools

MS Word

Excel

PowerPoint

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Assistant General Manager for Resort Operations serves as a supporting role to the General Manager. This role is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Destinations service standards. They will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times. This role will ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.

How You’ll Make an Impact:

Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team plans. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. The AGM will manage and support financial aspects of the resort. Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all Internal Audit standards. Build and maintain strong working knowledge of HOA relationship.

What You’ll Bring:

Proven strong leadership ability. Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments. Proficiency in MS Word, Excel, PowerPoint. 3-5 years of property, vacation ownership, or hotel management experience required with mixed discipline. Exhibit working knowledge of standards and documents for HOA, understand governing statutes and board meeting procedures.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Compensation Generally starting at $71,825 - $84,500 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.