Assistant General Manager - HOA

FirstService Residential; North Las Vegas (NV); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Time off including vacation, sick, and

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential is seeking an Assistant General Manager in North Las Vegas to oversee day-to-day operations for a multi-million-dollar association.

You will lead staff, manage budgets, communicate with the board and owners, and ensure efficient service delivery across programs and events.

Qualifications

• CPR and AED Red Cross certification preferred.
• NRED full Community Manager License is required.
• College degree and 5+ years of professional experience with Common Interest Communities.
• Valid driver’s license is required.

Responsibilities

• Serve as the primary point person for the Management Company and board as it relates to all aspects of the association.
• Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties.
• Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration.
• Directly oversee onsite staff.
• Works directly with the Board President to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners.
• Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting.

Skills

CPR and AED Red Cross certification

Strong communication

Customer service

Interpersonal skills

Adobe programs knowledge

State statutes knowledge

Flexible hours

Certified pool operator

Education

College degree + 2+ years managing 5+ employees

NRED full Community Manager License

Valid Driver's license

Tools

Certified pool operator

Job description

Description

Job Overview:

As an Assistant General Manager, no two days are the same. You are responsible for the day-to-day servicing of the Association and homeowners by providing exceptional service through project management and operational oversight for the multi-million-dollar corporation. Through effective multi-tasking, the Manager is responsible for employee development within the overall staffing needs of the operations as well as prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship with FirstService.

***NRED CAM License Required***

Location: North Las Vegas

Compensation: $95,000-$100,000 annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
• Serve as the primary point person for the Management Company and board as it relates to all aspects of the association.
• Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties.
• Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration.
• Directly oversee onsite staff.
• Works directly with the Board President to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners.
• Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting.
• Monitors the unit count to ensure proper areas are being assessed with the appropriate fees.
• Updates and monitors the user count reports, including the email authorization list.
• Assists in the coordination of information and communication with the master association, country club, and other sub-associations for synergy.
• Actively monitors all financial aspects of the association.
• Submits and approves invoices, check requests, etc. for association vendors on a weekly basis for board approval.
• Submits monthly reports for cash transactions as they relate to the point of sale system. Cash deposits are done weekly as assigned.
• Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences.
• Creates annual draft budget to submit to the finance committee for review and editing based on scheduled budget workshops.
• Oversees the reserve study process to ensure necessary components are included and updated correctly.
• Responsible for the proper and effective use of the various association forms of communication, including the website, emails, Facebook, and printed materials.
• Ensures that information from all applicable groups on upcoming events, programs, and meetings is received for the creation of the association’s newsletter and updating of the website.
• Ensures all flyers around the Clubhouse facility are current and updated on a regular basis to keep owners informed.
• Ensure the website is maintained by managers with event registration and the most current information is always being posted and updated for pages with an emphasis on the calendar.
• Responsible for the association-specific emails to be created and sent out as needed based on business and events occurring within the community.
• Provide mailing lists and electronic lists as needed for the distribution of the community newsletter, mailings, etc. for the association.
• Oversees the onsite HR-related matters to comply with the necessary procedures and laws with the full support of the HR department.
• Oversees the hiring and training process of all employees for verification of proper procedures and consistent standards to meet the expectations of the association.
• Monitors, verifies, and submits payroll accordingly, including reconciliation for financial purposes.
• Attend training as required.
• All other duties as assigned by the Vice President or General Manager.

Skills and Qualifications:

• CPR and AED Red Cross certification preferred.
• Potentially depending on staffing: certified pool operator.
• Strong communication, customer service, and interpersonal skills with working knowledge of the Adobe programs.
• Must be able to acquire and maintain current knowledge of the state statutes, association CC&Rs, and Rules and Regulations.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

Education and Experience:

• College Degree; Management of 5+ employees for at least 2 years.
• NRED full Community Manager License.
• Valid Driver's license is required
• Five or more years of professional experience with Common Interest Communities.

Physical Requirements:

• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself not only around the office but also around the Community Association.
• Duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.
• Performance of duties may require employees to be both inside and outside. The inside temperature will be controlled and the use of fluorescent lighting will exist.Outside may require employees to be exposed to the elements, which may include wind, rain, cold, snow, and extreme heat.
• Must be able to drive a car and possess a valid driver’s license.

Work Location: Las Vegas, NV

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our website.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.