Assistant General Manager - Hampton Inn & Suites Mt. Pleasant IOP

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Hilton as an Assistant General Manager, where you'll support the General Manager in overseeing hotel operations. This role involves managing a team, ensuring guest satisfaction, and driving financial success in a welcoming environment. As part of a leading hospitality company, you'll contribute to delivering exceptional experiences while upholding Hilton's values.

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong leadership and teamwork skills.
• Ability to manage hotel operations effectively.

Responsibilities

• Assist in managing daily hotel operations.
• Oversee sales and marketing initiatives.
• Participate in recruiting, hiring, and training staff.

Skills

Hospitality

Leadership

Customer Focus

Integrity

Teamwork

Job description

Job Description - Assistant General Manager - Hampton Inn & Suites Mt. Pleasant IOP (HOT0BNH3)

Job Number: HOT0BNH3

Work Location: Hampton Inn & Suites Charleston/Mt. Pleasant, 1104 Isle of Palms Connector, Mt. Pleasant, 29464

An Assistant General Manager is responsible for assisting the General Manager in managing daily hotel operations to deliver outstanding guest service and financial profitability.

What will I be doing?

As the Assistant General Manager, you will assist in managing daily hotel operations, including:

• Leading, directing, and managing all hotel operations such as budgeting, forecasting, strategic planning, and ensuring compliance with company policies and brand standards.
• Overseeing sales and marketing initiatives, responding to guest inquiries, and resolving concerns.
• Managing departments including Operations, Front Office, and Property Maintenance.
• Participating in recruiting, hiring, training, and evaluating staff, as well as coaching, counseling, and recognizing team members.
• Ensuring service quality, operational efficiency, guest satisfaction, and standards compliance.
• Identifying operational gaps and implementing corrective measures.
• Serving as acting General Manager in their absence.

What are we looking for?

Hilton values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Being a team player.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additional key attributes include:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences and creating a welcoming environment for our Team Members, who are at the heart of everything we do.