Assistant General Manager - Guest Experience Leader

106 Team Car Care West, LLC (US); Henderson (NV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401K plan

Biweekly bonus incentives

Career advancement opportunities

DailyPay

No tools required

Employee discount

Employee referral bonuses

Fleet referral bonuses

Medical/dental/vision insurance

PerkSpot employee discounts

PTO after 180 days

Spot bonuses

Uniforms paid for and laundered

Job summary

106 Team Car Care West, LLC (US) in Henderson, NV is hiring an Assistant General Manager to lead guest experiences and sales growth at our service center. This full-time, employee role offers a competitive hourly wage and opportunity to advance within a fast-paced retail automotive environment.

You will work closely with the General Manager, coach staff, ensure quality control, manage daily operations, and oversee budgeting, forecasting, and inventory while delivering excellent customer service.

Qualifications

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance at all times.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.

Responsibilities

• Work directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Provide guidance and mentoring to the automotive technicians and CSAs.
• Perform opening and closing duties when the General Manager (GM) is off.
• Lead daily team huddles and store meetings; set the direction for achieving the business goals.
• Manage inventory and product orders that meet the business need.
• Adhere and hold others accountable to all rules and regulations that maintain a safe and productive work environment.
• Assist guests with their questions and needs, in person, electronically, or via telephone.

Skills

Retail management

Customer service

Leadership

Job description

106 Team Car Care West, LLC (US) in Henderson, NV is hiring an Assistant General Manager to lead guest experiences and sales growth at our service center. This full-time, employee role offers a competitive hourly wage and opportunity to advance within a fast-paced retail automotive environment.

You will work closely with the General Manager, coach staff, ensure quality control, manage daily operations, and oversee budgeting, forecasting, and inventory while delivering excellent customer service.