Assistant General Manager, Golf

Five Iron Golf; New York (NY); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision insurance

Disability insurance

401K

Free meals while working

Descripción de la vacante

Five Iron Golf, headquartered in New York, seeks an Assistant General Manager of Golf to assist the General Manager of Performance in overseeing day-to-day golf operations at the venue. The role focuses on delivering exceptional service, managing staff, and leveraging golf simulators and product offerings to drive guest satisfaction.

You will open the location in mornings and weekends, build relationships with guests, and work with the Director of Golf to hit quarterly sales targets while

Formación

• Experience in hospitality or golf operations preferred.
• Strong communication and organizational skills.
• Ability to work mornings/afternoons and weekends.
• Positive, energetic demeanor and guest-focused.
• Ability to stand and move for extended periods.

Responsabilidades

• Assist the General Manager of Performance in training golf staff.
• Provide exceptional guest service with a friendly demeanor.
• Open the location mornings and weekends.
• Proficiency in golf simulator technology; maintain quality control of simulators.
• Cultivate relationships with Guests and check in during bookings.
• Maintain golf bag storage and equipment.
• Stay up-to-date on products and hit quarterly sales targets with Director of Golf.
• Develop the membership community through events and local partnerships.
• Coordinate food and beverage service to guests.
• Check in with guests to ensure satisfaction and address concerns.
• Adhere to health and safety regulations and ensure age checks for alcohol.

Conocimientos

Passion for golf

Hospitality experience

Communication skills

Time management

Organization skills

Customer service

Availability mornings/afternoons &

Physical stamina

Descripción del empleo

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking an Assistant General Manager of Golf to assist the General Manager of Performance in overseeing and managing golf operations at the location, and is dedicated to delivering exceptional service and genuine hospitality. The Assistant General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, with the ability to develop a proficiency at using our equipment, including our golf simulators. The Assistant General Manager of Performance reports directly to the General Manager of Performance.

Responsibilities Include The Following

• Assist the General Manager of Performance in management and training of morning and afternoon golf staff
• Provide above-and-beyond service to Guests with a friendly face
• Open the location in the mornings and weekends
• Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained
• Cultivate meaningful relationships with Guests and display attention to detail by actively checking in with Guests throughout their booking
• Maintain and organize golf bag storage and all golf equipment
• Maintain up-to-date knowledge of all of our products and business lines and work alongside the Director of Golf to hit quarterly sales targets
• Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.
• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service, including taking orders and timely delivering items
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications

• Passion for the game of golf
• Hospitality, hotel or golf course/club, or sports management experience preferred
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space primarily mornings/afternoons, and weekends/holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Job Type: Full Time, Non-Exempt

Not Tip Eligible

Bonus Eligible

Pay: $70,000 + $8,600 in bonus potential

Additionally, wages for teaching lessons/clubfitting, if applicable, are provided. You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue.

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.