Assistant General Manager | Full-Time | Durham Performing Arts Center

Oak View Group; Durham (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Savings Plan with matching

Paid Time Off

Job summary

Oak View Group is seeking an Assistant General Manager for its venue in Durham, North Carolina. The role involves overseeing staff, managing food services, ensuring compliance with regulations, and generating financial reports. Ideal candidates will have a BA/BS in business or a related field and at least 5 years of management experience.

Benefits include health insurance, a 401(k) savings plan, and paid time off. This position offers a variable schedule to support event-driven operations, including nights and weekends.

Qualifications

• Minimum 5 years of management experience in food-related or concessions industry.
• Strong business decision-making skills under pressure.
• Fluency in English, both written and spoken.

Responsibilities

• Assist in managing catering operations and compliance with policies.
• Manage catered events and communication with staff.
• Generate and review financial reports and budgets.

Skills

Management experience

Strong communication skills

Team-oriented execution

Problem-solving under pressure

Knowledge of concessions

Education

BA/BS in business-related major

Concessions Manager Certificate

Advanced food service sanitation training

Tools

Microsoft Office

POS systems

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, serving iconic venues across the globe.

Position Summary

Assistant General Manager assists the General Manager in the efficient, professional, and profitable operation of the venue, overseeing all managerial positions and ensuring compliance with laws and regulations. Responsibilities include supervising staff, managing employee relations, and conducting financial reporting. Availability for a variable, event‑driven schedule, including evenings and weekends, is required.

Annual salary: $70,000 - $80,000.

Position remains open until September 25, 2026.

Responsibilities

• Assist in the overall management of catering operations and ensure compliance with alcohol service policies.
• Manage catered events from set‑up to tear‑down, handling communication with staff, culinary staff, and guests.
• Ensure the legal, efficient, professional, and profitable operation of the venue.
• Generate and review financial reports, including budgets, forecasts, revenue analysis, and P&L statements.
• Resolve conflicts, mediate disputes, and negotiate labor agreements when applicable.
• Author, review, and amend policies, procedures, and contracts as directed.
• Oversee scheduling and labor allocation, and analyze ticket sales relative to staffing needs.
• Program and maintain point‑of‑sale system for accurate financial reporting and inventory tracking.
• Provide direction and support to managers, monitor performance, and recommend improvements.
• Assist in menu and marketing plan development with department heads.
• Maintain positive relationships with show managers, suppliers, vendors, and the public.
• Inspect operations regularly to uphold quality standards.

Qualifications

• BA/BS in a business-related major; accounting minor or credits preferred.
• Minimum 5 years of management experience in the food‑related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Advanced food service sanitation training certification.
• Strong communication skills with employees, guests, and management.
• Ability to make sound business decisions quickly under pressure.
• English fluency in speaking, reading, and writing.
• Solid computer skills: Microsoft Office, POS systems, time‑keeping systems.
• Team‑oriented, fast‑paced, event‑driven execution ability.
• Comprehensive knowledge of concessions, equipment, evacuation procedures, and facility access.
• Valid Food Handlers certificate and Alcohol Service Permit as required.
• Familiarity with inventory cost control and menu planning.
• Knowledge of sanitation requirements, food preparation guidelines, and alcohol service policies.
• Basic math skills and accurate cash handling.
• Integrity, professionalism, ethics, and confidentiality.
• Ability to work independently with minimal direction.

Benefits

Health, Dental, and Vision Insurance; 401(k) Savings Plan with matching; Paid Time Off (vacation days, sick days, and 11 holidays).

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity and will not discriminate on any legally protected basis.