Assistant General Manager Crumbl Cookies

Crumbl Cookies Massapequa; Massapequa (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a dynamic and rapidly growing cookie franchise as an Assistant General Manager in Massapequa! This role is perfect for those who thrive in a fast-paced environment and are passionate about leading teams to deliver exceptional customer experiences. You will be at the heart of daily operations, ensuring that everything runs smoothly while training and developing your crew. With a strong emphasis on teamwork and growth, this position offers a unique opportunity to shape the future of a beloved dessert brand. If you're ready to take on a rewarding challenge and make a difference, we want to hear from you!

Benefits

Employee Discount

Off Every Sunday

Flexible Schedule

Early Close on Holidays

Career Growth Opportunities

Qualifications

• 1+ year in restaurant/food industry management preferred.
• Valid Driver's License required, ServSafe certification preferred.

Responsibilities

• Oversee daily store operations and ensure high-quality customer service.
• Train staff and manage scheduling and inventory.

Skills

Team Management

Customer Service

Training and Development

Operational Management

Problem Solving

Education

High School Diploma

ServSafe Food Handlers Certification

Tools

Crumbl Proprietary Software

Apple Products

When I Work

Slack

Job description

Assistant General Manager - Crumbl Cookies

Are you self-motivated and looking for more than just a paycheck? If that’s you, keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business-oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Assistant General Managers who want to grow with us!

As an Assistant General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining a fast, friendly customer experience; keeping a clean, organized kitchen; ensuring continuous flow of high-quality cookies; and making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl, we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today!

Role

Genuinely Nice!

1. Be present and work on the floor with the crew (this will be roughly 95% of where your time will be spent)
2. The Assistant General Manager needs to be fully capable of running the store in its entirety with or without the presence of a General Manager and implement workflow procedures based on direction from the company’s General Manager.
3. Address employee questions and concerns
4. Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors
5. Regularly coordinate and communicate with Manager and owners

Anticipated Hours

Days: Monday through Saturday

Weekly hours: 30+ hours a week

Shifts to potentially be available (for): Morning, day, and night

Pay

$19 - $23 (includes hourly pay + tip)

Benefits

• Employee Discount
• Off Every Sunday
• Flexible schedule
• Early close on certain holidays
• Regular performance collaboration and career growth opportunities
• Upon successful completion of the 90-day training period, assistant general manager pay will begin

Experience

At least 1 year in restaurant/food industry management (Preferred)

Certifications

Valid Driver's License (Required)

ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

Corporate Uniform

Crumbl shirts and hat (required to be worn at each shift) will be provided

Black pants

Black sneakers

No jewelry

Software (knowledge preferred but not required, will train)

• Proprietary software (Crumbl platform)
• Apple products (Apple TV, iPads)
• When I Work
• Slack

Specific Job Responsibilities

1. Taking ownership of all operational aspects
2. Training all roles including bakers, shift leads, and delivery drivers
3. Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
4. Maintaining set standards such as cleanliness and quality control
5. Creating work schedules and addressing any schedule gaps
6. Tracking sales and calculating healthy labor cost
7. Managing new applications, interviewing, and hiring new employees
8. Sharing and enforcing state and corporate policies and rules
9. Addressing and documenting any employee disputes and infractions
10. Interacting with customers and resolving any service issues
11. Stepping into various roles when the store needs help such as baker, delivery, restocking