Assistant General Manager - Castaway Restaurant

Specialty Restaurants; Burbank (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

Join a vibrant dining establishment known for its breathtaking views and exceptional service! As a key member of the management team, you'll assist in overseeing operations at one of the most iconic restaurants in Los Angeles. This role offers an exciting opportunity to lead a diverse team, ensure top-notch customer experiences, and collaborate on innovative marketing strategies. With a focus on growth from within, you'll thrive in a positive work environment that values teamwork and creativity. If you're passionate about the restaurant industry and ready to make a significant impact, this is the perfect opportunity for you!

Qualifications

• 4 years of managerial experience in a high-volume restaurant environment.
• Strong leadership and excellent customer service skills required.

Responsibilities

• Assist in overseeing daily restaurant operations for a 5-star experience.
• Train and supervise staff to maintain high service standards.

Skills

Leadership Skills

Customer Service

Interpersonal Skills

Problem-Solving

Inventory Management

Social Media Savvy

Multitasking

Communication Skills

Computer Applications (MS Office)

Education

Bachelor's Degree

Tools

Restaurant Management Software

Job description

About Us:

Castaway Restaurant is one of the busiest and most iconic dining establishments in Los Angeles, located in the vibrant city of Burbank. Nestled atop a hill with breathtaking views of the city skyline, our restaurant offers a unique dining experience, impeccable service, and delectable cuisine.

Named one of Travel + Leisure’s “Best Date Spots in America”, Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top “Most Romantic Restaurants in LA” by Thrillist, LA Weekly, Zagot, Yelp, Open Table, and NBC.

Our mission at Castaway is to always innovate and consistently deliver a 5-star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!

Pay: $85,000 - $95,000 / year plus bonus

Responsibilities:

• Assist the General Manager in overseeing daily restaurant operations to ensure seamless service and a 5-star guest experience.
• Collaborate with department heads to optimize service standards, streamline processes, and maintain an exceptional dining experience.
• Train and supervise dining room and bar staff, ensuring they provide excellent customer service and uphold our restaurant's high standards.
• Monitor and maintain inventory levels, ensuring proper stock levels of ingredients, supplies, and equipment.
• Coordinate with the kitchen team to ensure efficient food preparation, timely service, and adherence to quality standards.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, ensuring customer satisfaction.
• Assist in the development and implementation of marketing strategies and promotional activities to attract new customers and increase revenue.
• Uphold health and safety regulations, ensuring a clean and sanitary environment throughout the restaurant.
• Collaborate with the General Manager in budget planning, cost control, and financial management.

Qualifications:

• 4 years' experience in a similar level managerial role in a high-volume restaurant environment is required.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent interpersonal and communication skills to effectively interact with staff, customers, and vendors.
• Proven ability to deliver exceptional customer service and resolve guest concerns.
• Solid knowledge of restaurant operations, including food and beverage service, inventory management, and health and safety regulations.
• Social media savvy.
• Ability to work in a fast-paced, high-pressure environment, multitasking and prioritizing tasks effectively.
• Exceptional problem-solving and decision-making abilities.
• Proficient in computer applications such as MS Office and restaurant management software.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

Preferred Education: Bachelor's Degree

Required Experience:

3 years AGM/GM level or above in an upscale restaurant.

4 years High Volume Restaurant Management (approx. $10MM annually).

Required Behaviors:

• Leader: Inspires teammates to follow them.
• Thought Provoking: Capable of making others think deeply on a subject.
• Team Player: Works well as a member of a group.
• Innovative: Consistently introduces new ideas and demonstrates original thinking.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.