Assistant General Manager - Cannabis

Buds Goods & Provisions Corp.; Watertown (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Bud's Goods & Provisions in Watertown, MA is seeking an Assistant General Manager to lead retail staff, ensure regulatory compliance, manage scheduling and payroll, and oversee inventory and financial operations. The role requires strong leadership, problem solving and customer-service focus.

The candidate will work closely with the General Manager and other specialists to maintain safe, compliant and efficient store operations, including METRC/Dutchie usage and CCTV oversight.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Familiarity with cannabis compliance and retail operations.
• Strong communication and organizational skills.

Responsibilities

• Provide steady leadership for retail staff across shifts.
• Act as Manager on Duty and assist with scheduling and payroll.
• Ensure SOPs are followed and staff trained on updates.
• Coach staff and onboard new hires.

Skills

Leadership

Communication

Problem solving

Cash handling

Team motivation

Coaching

Regulatory compliance

Attention to detail

Operational planning

Customer service

Tools

Excel

Job description

THE ROLE

The Assistant General Manager is the one who keeps Bud's Goods & Provisions running smoothly, day in & day out. You're a strong blend of technical, operational & people skills - someone the team can count on for a clear answer, a level head & a fair call. You'll own staff leadership, regulatory compliance, scheduling & payroll support, inventory management & financial oversight, all while keeping customer service sharp.

Day to day, that means coaching Sales Associates, keeping the dispensary compliant with Cannabis Control Commission regulations, managing cash & inventory with a careful eye, & stepping in to solve whatever comes up - technical, operational or otherwise. This role runs on a flexible schedule; you're ready to work whatever shift the store needs, including opening & closing as the acting manager on duty.

You'll work closely with the General Manager, the Inventory Specialist & the Security Specialist to keep the store safe, stocked & running honestly. That covers everything from METRC & Dutchie entries to CCTV monitoring to reporting - whatever it takes to keep Bud's Goods operating efficiently & compliantly.

CORE COMPETENCIES & SKILLS

You bring:

• Critical thinking & conflict resolution
• Complex problem-solving skills
• Clear communication - verbal, written, electronic & over the phone
• Intermediate to advanced word processing, spreadsheet & document creation skills
• Strong math skills & a knack for word-problem solving
• Cash handling experience
• Detail-oriented: sharp focus on the small stuff, without losing sight of the big picture
• Emotional intelligence & social awareness
• A motivated, ambitious self-starter mindset
• Impeccable sales etiquette with a customer-first approach
• Outstanding people skills - you lead by example & keep team morale high
• A real focus on helping Sales Associates grow

ESSENTIAL DUTIES & RESPONSIBILITIES

LEADERSHIP & FLOOR MANAGEMENT

• Provide steady, consistent leadership for retail employees across every shift
• Serve as the acting Manager on Duty, opening & closing the store as needed
• Help the Retail General Manager with scheduling & payroll - including editing timecards & applying PTO or Sick Time in Paragon iSolved
• Keep staff current on Standard Operating Procedures & training updates, as directed by the Retail General Manager
• Coach staff to improve & grow, & help onboard new hires

RETAIL OPERATIONS

• Bring the Company's mission for guest experience & hospitality to life every shift
• Help troubleshoot point-of-sale software & equipment; open tech support tickets & flag anything that can't be resolved to retail management
• Provide reports as requested by company managers & officers
• Know your way around Microsoft applications, especially Excel, for daily tracking of employees & cannabis/cash/debit transactions
• Join regular meetings & occasional offsite training activities

INVENTORY & COMPLIANCE

• Keep the dispensary compliant with Cannabis Control Commission regulations & guidelines, at all times
• Team up with the Inventory Specialist to keep menus current & inventory fully compliant, including the Bud's Goods online menu
• Help receive cannabis deliveries alongside the inventory team when extra hands are needed - including intake, digital receipt in METRC & Dutchie, & entering testing data
• Help order & receive non-cannabis inventory, working with management to restock in a timely way
• Prevent theft & diversion of all cannabis & cannabis-related products
• Make sure no minors enter the premises
• Make sure no cannabis is consumed on the premises, by guests or employees

CASH HANDLING & SECURITY

• Help manage cash & debit deposits, & keep audit & deposit logs up to date
• Help investigate cash & debit discrepancies
• Stay trained on our CCTV programs & keep access to the retail camera feed
• Team up with the Security Specialist to keep guest flow moving smoothly
• Help maintain the safety & security of the entire premises
• Flag any issues or concerns with security systems or individuals on property to the Security Specialist or Retail General Manager

ADDITIONAL RESPONSIBILITIES

• Maintain a safe, compliant & inclusive work environment
• Take on additional duties as assigned by the Retail General Manager
• Contribute to operational initiatives & process improvement efforts

TRAININGS REQUIRED

• Responsible Vendor
• METRC
• CPR/First Aid
• Cash Handling
• Diversity Training
• Harassment Training

PHYSICAL REQUIREMENTS

• Able to stand for extended periods
• Able to lift & move up to 50 lbs
• Comfortable in a fast-paced retail environment
• Able to bend, reach, crouch & move through the facility safely
• Available for flexible scheduling based on business needs

WORK ENVIRONMENT

This position operates in a fast-paced cannabis retail environment with frequent interaction with guests, team members, cannabis products, cash handling procedures & security protocols. Strict adherence to all company policies & state cannabis regulations is required at all times.

EQUAL OPPORTUNITY EMPLOYER

Bud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation.

#ENGHP