Assistant General Manager | AVA Coconut Grove

Riviera Dining Group; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Riviera Dining Group in Coconut Grove, FL, is seeking a seasoned General Manager/AGM to oversee daily operations of a luxury dining venue. You will lead staff, ensure exemplary guest service, and drive performance aligned with P&L targets while upholding RDG standards.

The role requires strong leadership, hospitality expertise, and the ability to manage high-volume, upscale service with a focus on guest satisfaction.

Qualifications

• Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM in a high-volume restaurant.
• Bachelor’s degree in business administration, hotel administration or related field desirable.
• Experience with new openings and luxury dining service standards.

Responsibilities

• Execute and maintain quality and consistency of food, beverage, and service per standards.
• Provide warm, attentive, and professional service.
• Interact with guests to build loyalty and recognition.
• Handle guest requests and feedback with poise and professionalism.
• Oversee safety, sanitation, and cleanliness of the facility.
• Lead and train restaurant staff; manage team accountability.
• Maintain vendor relations to ensure quality and consistency.
• Support in achieving restaurant financial goals and labor management.

Skills

Leadership

Guest service

P&L accountability

Staff development

Operations management

Education

Bachelor's degree in business or hotel administration

Tools

POS systems

Cash handling

Job description

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

Summary

The AGM, AVA, Coconut Grove will be responsible for managing and supporting daily operations. Oversight of management, employee development, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required. This position reports into the GM.

Responsibilities

• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Positively handle guest requests and accept feedback with grace.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)in Coconut Grove, FL
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Follow company guidelines to effectively manage labor.
• Achieve restaurant financial goals as specified to applicable area of responsibility.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
• Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.

Requirements/Qualifications

• Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM is required in a high-volume restaurant setting.
• Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable.
• Previous experience with new openings and luxury dining service standards are required.
• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.

Other Skills and Knowledge

• Punctuality and regular and reliable attendance. Must be able to work days, nights, weekends and holidays
• Effective communication, written and interpersonal skills.
• Time management skills.
• Maintain confidentiality of company information and recipe data

Physical Demands And Work Environment

• General office assignments-(typing), which lends itself to repetitive motion.
• Be able to reach, bend, stoop and frequently lift to 50 pounds.
• Ability to be in warm (hot) weather conditions throughout shift
• High volume music played throughout shift

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job.They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.