Assistant General Manager (7587)

B.HOM Student Living; Champaign (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision benefits

401(k) with company match

12 weeks Paid Parental Leave

Sabbatical Leave

12 holidays

Paid Time Off

Disability insurance

Pet insurance options

Job summary

B.HOM Student Living is seeking an Assistant General Manager to oversee on-site operations and drive financial performance for the Illini Tower community in Champaign, IL. You will partner with the General Manager to optimize revenue, manage expenses, and ensure accurate reporting while delivering strong resident satisfaction.

The role includes leasing support, unit inspections, safety compliance, and team leadership in a fast-paced student housing environment.

Qualifications

• Prior experience in property management or student housing is preferred.
• Strong understanding of property operations and financial fundamentals.
• Excellent communication and leadership abilities.

Responsibilities

• Partner with the General Manager to maximize revenue and manage expenses within budget.
• Oversee rent collection processes and coordinate with collection agencies as needed.
• Ensure accuracy of financial data, reporting, and revenue-related analytics.
• Respond to resident service requests and ensure timely resolution with maintenance team.
• Maintain high levels of resident satisfaction through proactive communication and follow-up.
• Support resolution of resident concerns and ensure proper documentation and follow-through.
• Assist with leasing activities including tours, applications, and lease execution.
• Inspect units, common areas, and property conditions to ensure standards are maintained.
• Support unit turns and readiness for scheduled move-ins.
• Partner with General Manager to implement and maintain operational standards.
• Assist in training and developing on-site team members.
• Ensure adherence to safety policies, inspections, and key control procedures.
• Compile and analyze data for reporting and operational insights.
• Stay informed on industry trends and local market conditions.
• Plan and execute resident events and programming.
• Partner with Resident Life teams to enhance community engagement.
• Perform other duties as assigned to support community success.

Skills

Property management

Operations knowledge

Communication skills

Customer service

Problem-solving

Multi-tasking

Microsoft Office

Leadership

Education

High School

Bachelor's degree

Tools

Property management systems

Microsoft Office

Job description

Job Details

• Job Location: Illini Tower - Champaign, IL 61820
• Position Type: Full Time (30+ hours per week)
• Education Level: High School
• Salary Range: $21.00 - $25.00 Hourly
• Travel Percentage: Negligible
• Job Shift: Day - Including weekends
• Job Category: Management
• Location: Onsite-Property
• Reports To: General Manager

Who We Are

At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us.

We live our core values every day:

• People-First Service
• Accountability
• Empowerment
• Grit & Perseverance
• Diversity, Inclusion & Belonging

Position Summary

The Assistant General Manager supports the General Manager in overseeing all on-site operations and achieving financial and operational objectives for the community. This role plays a key part in ensuring accurate reporting, strong resident satisfaction, and compliance with company policies and applicable laws, while helping drive overall property performance.

What You'll Do

Operations & Financial Support

• Partner with the General Manager to maximize revenue and manage expenses within budget
• Ensure accuracy of financial data, reporting, and revenue-related analytics
• Oversee rent collection processes and coordinate with collection agencies as needed
• Ensure all billing and revenue entries are accurate within property management systems

Resident Experience & Service

• Respond to resident service requests and ensure timely resolution with maintenance team
• Maintain high levels of resident satisfaction through proactive communication and follow-up
• Support resolution of resident concerns and ensure proper documentation and follow-through

Leasing & Property Oversight

• Assist with leasing activities including tours, applications, and lease execution
• Inspect units, common areas, and property conditions to ensure standards are maintained
• Support unit turns and readiness for scheduled move-ins

Team & Operational Execution

• Partner with the General Manager to implement and maintain operational standards
• Assist in training and developing on-site team members
• Support scheduling and coordination of team activities and responsibilities
• Ensure adherence to safety policies, inspections, and key control procedures

Compliance & Reporting

• Ensure compliance with local, state, and federal housing and employment laws
• Support eviction processes in coordination with legal counsel when required
• Compile and analyze data for reporting and operational insights
• Stay informed on industry trends and local market conditions

Resident Engagement

• Support planning and execution of resident events and programming
• Partner with Resident Life teams to enhance community engagement

Additional Responsibilities

• Perform other duties as assigned to support community success

What We're Looking For

Required Skills & Qualifications

• Previous experience in property management
• Strong understanding of property operations and financial fundamentals
• Excellent communication skills with the ability to interact across all levels
• Strong customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and property management systems
• Demonstrated leadership and team support capabilities
• Ability to obtain any required state leasing license within required timeframe

Preferred Qualifications

• Bachelor's degree
• Experience in student housing or multifamily environments

Work Schedule

• Primarily Monday–Friday
• Extended hours, evenings, and weekends required based on business needs

Physical Requirements

• Ability to move throughout the property and conduct inspections
• Frequent use of computer and office equipment
• Ability to communicate effectively in person, phone, and written formats
• Occasionally lift up to 30 lbs.
• Ability to travel locally and occasionally overnight as needed

Why Join B.HOM?

• Competitive compensation + performance-based bonus opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• 12-weeks Paid Parental Leave
• Company Paid Sabbatical Leave
• 12 company-paid holidays
• Birthday holiday
• Paid Time Off — Starting at 120 hours per year
• Sick and safe time
• Short and long-term disability insurance
• Pet insurance options
• Career growth opportunities within a rapidly growing organization
• A people-first culture focused on development and success

Qualifications: B.HOM is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive environment that celebrates diversity and empowers our team members to succeed. Compensation varies based on experience, location, and market conditions.