Assistant General Manager-7344

YouFit; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

YouFit Gyms is seeking an Assistant General Manager in Hollywood, FL to lead daily operations, mentor staff, and drive membership growth. You will oversee service standards, training, and sales strategies while ensuring compliance with company policies and delivering an exceptional member experience.

As AGM, you will manage frontline teams, coordinate with the General Manager, and contribute to club performance.

Qualifications

• Minimum 6 months experience in a management or leadership role within fitness, hospitality, sales, or customer service.
• Strong ability to lead, coach, and develop a high-performing team to drive sales and service quality.
• Experience in customer service, operations, or sales management with a focus on member experience.
• fluency in reading, writing, and speaking English; multi-language skills are a plus.

Responsibilities

• Lead by example and uphold customer service standards to ensure each member and guest has an exceptional experience.
• Train and develop team members to meet sales, service, and operational goals while maintaining high standards.
• Support membership sales and personal training growth by educating members on services and ensuring effective sales execution.
• Assist in recruiting, interviewing, and onboarding new staff to build a high-performing team.
• Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.
• Ensure facility cleanliness and maintenance with regular inspections and issue resolution.
• Monitor cash handling, daily money reconciliation, and deposits tracking.
• Utilize CRM systems to maintain strong member engagement and retention, tracking performance metrics.
• Ensure compliance with company policies and operational guidelines while maintaining records.
• Support marketing efforts, promotions, and community engagement to drive participation.

Skills

Team leadership

Sales & customer growth

Customer service

Operations management

Training & development

CRM systems

Cash handling

English fluency

Tools

CRM software

Job description

Job Details: Job Location: 7344 Hllywd Oakwood - Hollywood, FL 33020, Position Type: Full Time, Your purpose

As an Assistant General Manager (AGM) at YouFit Gyms, you are a key leader in ensuring the gym operates smoothly while driving membership growth, sales, and an exceptional member experience. You support the General Manager in overseeing daily operations, leading team development, and maintaining high service standards. You are a mentor to the front desk team, helping to train and develop staff while ensuring compliance with company policies. In addition to managing operations, you play a critical role in membership retention, sales execution, and overall club performance. Your ability to lead by example, uphold YouFit’s high standards, and execute business initiatives makes you an essential contributor to the success of your club.

Compensation

At YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses.

What You’ll Do

• Lead by example and uphold customer service standards to ensure every member and guest has an exceptional experience.
• Train and develop team members to meet sales, service, and operational goals while maintaining YouFit’s high standards.
• Support membership sales and personal training growth by educating members on available services and ensuring the team executes effective sales strategies.
• Assist in recruiting, interviewing, and onboarding new employees to build a high-performing, customer-focused team.
• Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.
• Manage facility cleanliness and maintenance standards by ensuring regular inspections, addressing issues, and submitting facility work orders as needed.
• Monitor financial processes including cash handling, daily money reconciliation, and proper tracking of deposits.
• Utilize CRM systems to maintain strong member engagement and retention while tracking key business performance metrics.
• Ensure compliance with company policies, sales procedures, and operational guidelines while maintaining accurate records and documentation.
• Support gym marketing efforts, promotions, and community engagement initiatives to drive member participation and retention.

What We’re Looking For

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
• Must be available to work Sunday through Thursday, with flexibility for business needs.
• Minimum of 6 months experience in a management or leadership role within a fitness, hospitality, sales, or customer service setting.
• Proven ability to lead, coach, and develop a team to drive sales, service, and operational success.
• Experience in customer service, operations, or sales management, with a strong focus on delivering exceptional member experiences.
• Strong problem-solving and conflict-resolution skills to handle escalated member and team concerns effectively.
• Ability to manage labor, inventory, and operational costs to support business growth and profitability.
• Ability to execute company initiatives and uphold compliance standards in sales, operations, and personal training services.

Physical Demands

This is an active role requiring frequent bending, stooping, and lifting up to 50 pounds.

YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.