Assistant General Manager 42500

The Car Park; Asheville (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

PTO 18 days

Parental leave

Volunteer Time Off

Paid holidays

Bereavement

Medical, Dental, Vision

Flexible health spending accounts

Short term disability

Critical illness and accident benefits

Life insurance

Tuition reimbursement

401(k)

Team environment

Job summary

The Car Park, a growing parking and transportation company, seeks a General Manager support in Asheville, NC to oversee daily operations, staffing, and client inquiries. You will ensure locations operate professionally while meeting contractual obligations and drive operational excellence across our portfolio.

You will lead onboarding, performance management, safety and cash-control processes, and train teams in customer service and inclusion.

Qualifications

• Minimum high school diploma or GED.
• 5+ years management or supervisory experience in customer service.

Responsibilities

• Provide support to the General Manager and oversee day-to-day operations.
• Schedule team members and ensure appropriate staffing.
• Respond to customer and client inquiries in a timely manner.
• Ensure parking location operations are professional and meet contractual obligations.
• Promote client relationship development through outstanding communication.
• Oversee daily activities of parking garages to maximize scheduling and real-time utilization.
• Assist in onboarding, offboarding and performance management of Team Members.
• Implement and audit safety, cash control and customer service procedures.
• Lead training for team members in customer service, safety and inclusion.
• Prepare and conduct operational audits and maintain 24/7 system operations.
• Set a positive and professional example for the workforce.
• Handle cash with care during events and duties as assigned.

Skills

Leadership

Customer service leadership

Organization

Time management

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Who We Are

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

Who We Are

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

Who We Need

This position provides support to the General Manager and oversees the day-to-day operations. These daily operations include scheduling team members, ensuring appropriate staffing, responding to customer and client inquiries. This position also ensures that each parking location’s operations are performed in a professional and responsive manner while meeting all contractual obligations.

• Promote client relationship development through outstanding communication.
• Oversee daily activities of parking garages to maximize scheduling and real time utilization of Team Members.
• Assist in onboarding, offboarding and performance management of Team Members.
• Ensure that operational guidelines, security, cash control and customer service procedures are implemented and adhered to.
• Recommend and implement plans or programs to improve safety and other aspects of operations.
• Assist in training team members in customer service, safety, and inclusion.
• Prepare and conduct operational audits.
• Ensure systems are operational twenty-four hours a day, seven days a week.
• Set and maintain a positive and professional example for the workforce.
• Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
• Handle and safeguard cash before, during, and after select events, as required.
• Other duties as assigned.

Ideal Candidate Skills

• Knowledge of financial reporting and budget responsibility.
• Strong MS Office skills.
• Ability to lead workforce teams of both professional and front-line employees.
• Excellent organizational, problem-solving and time management skills.
• Exceptional verbal and written communications skills.
• Ability to remain driven to ensure the best possible support and customer service.
• Time management and prioritization skills.

Minimum Required Qualifications

• A high school diploma or GED.
• 5+ years management or supervisory experience in customer service

Benefits We Offer

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

Equal Employment Opportunity

• Equal Employment Opportunity