Assistant General Manager

Chick-fil-A Supply

Winter Haven (FL)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Job summary

A leading distribution service provider in Winter Haven, FL seeks an Assistant General Manager to lead supply chain operations at their new Distribution Center. The AGM will support operations, manage a workforce, and drive process improvements for optimal service levels. The ideal candidate will have over 7 years of experience in distribution and possess strong leadership, critical thinking, and negotiation skills. This full-time position offers the opportunity to shape new operations while ensuring compliance and efficiency.

Qualifications

7+ years of experience in distribution or related field management.
Strong understanding of inventory control and distribution center operations.
Ability to drive process improvements and manage KPIs.

Responsibilities

Lead the food service distribution center operations focused on safety.
Design and improve distribution center operations.
Recruit, train, and develop a strong team.

Skills

Critical thinking

Problem solving

Negotiation skills

People leadership

Education

High School Diploma

Bachelor's Degree in business or supply chain management

Tools

Microsoft Excel

ERP solutions

WMS

TMS

Job description

The Assistant General Manager (AGM) will serve as a leader of supply chain operations at the new Chick‑fil‑A Supply Distribution Center (DC) in Winter Haven, FL (4050 Logistics Parkway, Winter Haven, FL 33884). This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the General Manager (GM), this person will help lead an eventual workforce distributing millions of cases of inventory annually to Chick‑fil‑A Operators throughout the southwest. The AGM will help drive the operations of the distribution center and will enable supply‑chain innovation unique to the food‑service industry. Most importantly, this person will lead in a way that supports Chick‑fil‑A’s vision and strategy while embodying the corporate purpose.

This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick‑fil‑A Supply Services, requiring the AGM to foster relationships with a wide range of people to execute their responsibilities. The AGM will work closely with Chick‑fil‑A Supply’s Extended Leadership Team (ELT) and DC Leaders to continually improve the operation’s performance, productivity, efficiency, and profitability through effective supply‑chain management methods and strategies. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand‑up of a brand‑new DC and the testing and refinement of a new facility implementation playbook to assist in the stand‑up of future facilities.

About Chick‑fil‑A Supply

Chick‑fil‑A Supply®, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. Chick‑fil‑A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick‑fil‑A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

Assist GM in leading a large‑scale food service distribution center operation with a safety mindset
Act as a liaison, balancing the needs of the Operator with the capabilities of the operation
Lead and engage a workforce with specific ownership of and focus on various functions within the building
Design, implement, manage, and improve distribution center operations
Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
Participate in the oversight of the P&L of the distribution center operation
Drive innovation in all areas of the distribution center operations
Support the Chick‑fil‑A vision and strategy by building a culture that aligns with the Chick‑fil‑A Supply values of care, safety and excellence
Complete other activities as deemed valuable by leadership
Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
Demonstrate the ability to value both relationships and results and to put others above themselves
Recruit, train, and develop a strong team

Minimum Qualifications

7+ years of experience in distribution, manufacturing, or other relevant supply‑chain field management, including 3+ years in a leadership position
Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
Understanding of production and inventory control theories and practices
Functional knowledge of designing, managing, and executing distribution center operations
Knowledge of general accounting practices and P&L
Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry
Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
Exceptional organization, attention to detail, and communication skills
Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Preferred Qualifications

Bachelor’s Degree in business, accounting, supply‑chain management or another relevant field
Experience managing in a food distribution or food manufacturing environment
Experience in a start‑up environment
Demonstrated success in operations and people leadership
Experience with building and managing budgets and general accounting practices
Demonstrated ability to perform effective short‑term and long‑range planning

Minimum Years Of Experience

7 years

Travel Requirements

10% travel

Required Level Of Education

High School Diploma

Preferred Level Of Education

Bachelor's Degree

Major/Concentration

N/A

Minimum GPA (4.0 Scale)

N/A