Assistant General Manager

Kidstrong; Windermere (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Employee discounts

Free food

Free uniforms

Advancement

Training & development

Job summary

KidStrong Windermere is seeking an Assistant General Manager to lead daily center operations, coach a team of coaches, and drive member growth. You’ll partner with the General Manager to maintain a high-energy, safe environment for children ages walking to 11 years old, while delivering outstanding service to families.

This role combines hands-on leadership with business accountability, including KPI oversight, event planning, and community engagement.

Qualifications

• Minimum 1–5+ years in management, sales, customer service, or operations.
• Experience in children’s programming, fitness, or education is strongly preferred.
• Ability to lead coaches and drive KPIs.
• Willingness to work weekends.
• Excellent communication with families.

Responsibilities

• Oversee center operations and KPIs; make informed business decisions.
• Manage lead flow and drive bookings via CRM and online sign-up.
• Lead and develop coaching staff; ensure program quality and safety.
• Plan and sell events to maximize center profitability; marketing support.
• Coordinate with GM on recruiting, onboarding, and team development.

Skills

Management experience

Sales & customer service

Coaching leadership

Team development

Communication skills

Parent relations

Tools

GloFox

LearnUpon

CareerPlug

ADP

Google Workspace

Job description

KidStrong Windermere Assistant General Manager

Reports to: General Manager

Compensation: $45,000-$50,000annually plus bonus ($3,000-$20,000 annually)

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Do what you love, love what you do!

At KidStrong, our mission is clear: we help parents build smarter, stronger, more confident kids, with character. We are a fun-loving team of professionals from diverse backgrounds, including management, child development, physical education, personal training, coaching, athletics, and pediatric occupational therapy. The common thread? A passion for making a positive impact on kids and families while continually developing ourselves and those around us.

If you’re excited about fostering an environment of camaraderie, growth, and positive energy, and want to be part of a fast-moving, rapidly growing company, this is the role for you.

Why Join Us?

The KidStrong Windermere center is part of a growing Florida portfolio. We’re looking for talented, enthusiastic leaders who want a career in building better kids and guiding high-performing centers to success.

Compensation & Benefits

• Base Salary: $45,000+, depending on experience in children’s programming, coaching, leadership, and team development
• Bonus Structure: Highly attainable monthly bonus based on performance goals (approximately $3,000-$20,000 annually)
• Clear path for growth and advancement within the organization

The Role

The Assistant General Manager is second-in-command at the center. Working closely with the General Manager, the AGM is responsible for fostering a culture of learning and development for coaches and families alike, while driving key business outcomes including sales performance and member retention.

This is not a typical 9-to-5 job. As the AGM of a KidStrong center, you are a driving force behind its success. While the schedule includes designated days off, true ownership means being present when needed - to support your team, engage with members, and seize opportunities to grow the center. The most successful AGMs embrace the flexibility and commitment required to build something great.

Key Responsibilities

Center Operations

• Understand the center’s key KPIs and financials to make informed, responsible business decisions
• Build and maintain relationships with KidStrong families aligned with our core values and commitment to exceptional service
• Oversee center initiatives including maintenance, training, and brand consistency
• Manage daily, weekly, and monthly cleaning and upkeep of the center
• Communicate coach schedule changes using appropriate platforms
• Plan and sell events such as camps and parties to maximize center profitability
• Typical schedule: 4 weekdays and 1 weekend shift, with hours dependent on center needs

Sales

• Maintain flawless lead management through consistent outreach to new and existing leads in the CRM
• Finalize sales and bookings generated through the online self-sign-up flow

Leadership & Team Development

• Lead and manage the coaching team to create a positive, energetic, and high-performing environment
• Foster a coaching culture: see something, say something
• Continuously assess and document coaches against the KidStrong Coach DNA profile and class quality standards
• Partner with the GM on recruiting, hiring, onboarding, and evaluating coaching candidates
• Support ongoing professional development of staff through LearnUpon
• Communicate professionally via Slack and email, including periodic checks when not on-site
• Engage with the community and grow class sizes through scheduling and marketing strategies

Coaching

• Coach 5-10 classes per week, delivering KidStrong's evolving Brain, Physical, and Character curriculum for ages walking to ~11 years old
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center
• Understand and clearly articulate the “why” behind the KidStrong curriculum
• Demonstrate and manage implementation of programming and curriculum elements
• Use the KidStrong Coaches App to record attendance, awards, and student data
• Work comfortably in a physically intensive environment: covering multiple miles per shift, lifting and moving equipment up to 50 lbs

Who We’re Looking For

• 1-5+ years of experience in management, sales, customer service, or operations
• Background in children’s programming, fitness, education, or athletics strongly preferred
• Athletic or coaching background with experience working with kids ages walking to 11 years old. A passion for working with children is non-negotiable
• Comfortable speaking with parents and guardians on a wide range of topics
• Strong leadership, communication, and problem-solving skills
• Ability to motivate, engage, and inspire both staff and members
• Proficient with Google and Microsoft platforms; experience with GloFox, LearnUpon, CareerPlug / Indeed, or ADP a plus
• Prior experience as a pediatric OT/PT is a plus, but not required
• Must be available to work weekends

Certifications Required

The following certifications can be obtained post-hire:

• CPR Certification
• First Aid Certification
• KidStrong Coach Certification (via HQ Training and Certification team)

DNA & Competencies

To perform this role successfully, candidates should demonstrate:

• High Standards: Establishes, upholds, and models high expectations across the center
• Natural Leader: Creates and embodies KidStrong culture; takes initiative
• Command Presence: Upholds KidStrong values and creates a vision others can follow
• Passionate & Goal-Oriented: Stays focused on KidStrong goals; performs at a high level
• Teacher & Mentor: Develops coaches, nurtures relationships, and invests in others’ growth
• Adaptable: Comfortable calling an audible; embraces innovation and a fast-changing landscape
• Coachable: Gives and welcomes feedback; growth mindset in every situation
• Performer: Engaging, fun, high-energy, and easy to understand
• Professional: Tactful, composed under pressure, and accountable for commitments