Assistant General Manager
Skilz for Kids
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Benefits offered by this job
Job summary
The KidStrong Windermere center is seeking an Assistant General Manager to lead operations, drive sales, and develop a high-energy coaching team. You will work closely with the General Manager to grow member engagement and center performance.
This role requires 1-5+ years in management or sales, a background in children's programming or athletics, and weekend availability. Competitive base salary ($45k-$50k) plus performance bonus opportunities.
Qualifications
- 1–5+ years of experience in management, sales, customer service, or operations.
- Background in children’s programming, fitness, education, or athletics preferred.
- Athletic or coaching background with experience with kids 11 and under.
- Comfortable speaking with parents and guardians.
- Strong leadership and problem-solving skills.
- Proficient with Google and Microsoft; experience with CRM tools a plus.
- Weekend availability is required.
- Ability to motivate and engage staff and members.
Responsibilities
- Understand KPIs and financials to guide decisions.
- Build relationships with KidStrong families aligned with values.
- Oversee center initiatives including maintenance, training, and brand consistency.
- Manage daily, weekly, and monthly cleaning and upkeep.
- Coordinate coach schedules via Slack and email.
- Plan and sell events to maximize center profitability.
- Lead coaching team to create a positive, high-performing culture.
- Recruit, hire, onboard, and evaluate coaches with the GM.
- Support staff development through LearnUpon.
- Engage with the community and grow class sizes through scheduling and marketing.
- Coach 5-10 classes per week with evolving curriculum.
- Work 4 weekdays and 1 weekend shift.
Skills
Tools
Job description
KidStrong Windermere Assistant General Manager
Reports to: General Manager
Compensation: $45,000-$50,000annually plus bonus ($3,000-$20,000 annually)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Do what you love, love what you do!
At KidStrong, our mission is clear: we help parents build smarter, stronger, more confident kids, with character. We are a fun-loving team of professionals from diverse backgrounds, including management, child development, physical education, personal training, coaching, athletics, and pediatric occupational therapy. The common thread? A passion for making a positive impact on kids and families while continually developing ourselves and those around us.
If you’re excited about fostering an environment of camaraderie, growth, and positive energy, and want to be part of a fast-moving, rapidly growing company, this is the role for you.
The KidStrong Windermere center is part of a growing Florida portfolio. We’re looking for talented, enthusiastic leaders who want a career in building better kids and guiding high-performing centers to success.
- Base Salary: $45,000+, depending on experience in children’s programming, coaching, leadership, and team development
- Bonus Structure: Highly attainable monthly bonus based on performance goals (approximately $3,000-$20,000 annually)
- Clear path for growth and advancement within the organization
The Assistant General Manager is second-in-command at the center. Working closely with the General Manager, the AGM is responsible for fostering a culture of learning and development for coaches and families alike, while driving key business outcomes including sales performance and member retention.
This is not a typical 9-to-5 job. As the AGM of a KidStrong center, you are a driving force behind its success. While the schedule includes designated days off, true ownership means being present when needed - to support your team, engage with members, and seize opportunities to grow the center. The most successful AGMs embrace the flexibility and commitment required to build something great.
- Understand the center’s key KPIs and financials to make informed, responsible business decisions
- Build and maintain relationships with KidStrong families aligned with our core values and commitment to exceptional service
- Oversee center initiatives including maintenance, training, and brand consistency
- Manage daily, weekly, and monthly cleaning and upkeep of the center
- Communicate coach schedule changes using appropriate platforms
- Plan and sell events such as camps and parties to maximize center profitability
- Typical schedule: 4 weekdays and 1 weekend shift, with hours dependent on center needs
- Maintain flawless lead management through consistent outreach to new and existing leads in the CRM
- Finalize sales and bookings generated through the online self-sign-up flow
- Lead and manage the coaching team to create a positive, energetic, and high-performing environment
- Foster a coaching culture: see something, say something
- Continuously assess and document coaches against the KidStrong Coach DNA profile and class quality standards
- Partner with the GM on recruiting, hiring, onboarding, and evaluating coaching candidates
- Support ongoing professional development of staff through LearnUpon
- Communicate professionally via Slack and email, including periodic checks when not on-site
- Engage with the community and grow class sizes through scheduling and marketing strategies
- Coach 5-10 classes per week, delivering KidStrong's evolving Brain, Physical, and Character curriculum for ages walking to ~11 years old
- The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center
- Understand and clearly articulate the “why” behind the KidStrong curriculum
- Demonstrate and manage implementation of programming and curriculum elements
- Use the KidStrong Coaches App to record attendance, awards, and student data
- Work comfortably in a physically intensive environment: covering multiple miles per shift, lifting and moving equipment up to 50 lbs
- 1-5+ years of experience in management, sales, customer service, or operations
- Background in children’s programming, fitness, education, or athletics strongly preferred
- Athletic or coaching background with experience working with kids ages walking to 11 years old. A passion for working with children is non-negotiable
- Comfortable speaking with parents and guardians on a wide range of topics
- Strong leadership, communication, and problem-solving skills
- Ability to motivate, engage, and inspire both staff and members
- Proficient with Google and Microsoft platforms; experience with GloFox, LearnUpon, CareerPlug / Indeed, or ADP a plus
- Prior experience as a pediatric OT/PT is a plus, but not required
- Must be available to work weekends
The following certifications can be obtained post-hire:
- CPR Certification
- First Aid Certification
- KidStrong Coach Certification (via HQ Training and Certification team)
To perform this role successfully, candidates should demonstrate:
- High Standards: Establishes, upholds, and models high expectations across the center
- Natural Leader: Creates and embodies KidStrong culture; takes initiative
- Command Presence: Upholds KidStrong values and creates a vision others can follow
- Passionate & Goal-Oriented: Stays focused on KidStrong goals; performs at a high level
- Teacher & Mentor: Develops coaches, nurtures relationships, and invests in others’ growth
- Adaptable: Comfortable calling an audible; embraces innovation and a fast-changing landscape
- Coachable: Gives and welcomes feedback; growth mindset in every situation
- Performer: Engaging, fun, high-energy, and easy to understand
- Professional: Tactful, composed under pressure, and accountable for commitments
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