Assistant General Manager

Wonder; Village of Ballston Spa (NY); Sur place; USD 80 000 - 96 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA matching

Employee Stock

Employee Discount

Learning & Development opportunities

Résumé du poste

Wonder in New York is seeking an Assistant General Manager to own the four walls of the location, overseeing kitchen, service, fulfillment and customer experience. You will drive performance across shifts, optimize labor, and ensure brand standards while delivering top quality and speed.

You will coach hourly team members, manage KPIs like throughput and order accuracy, and partner with senior leadership on hiring, training, and new menu rollouts to support store growth.

Qualifications

• Experience running shift operations in food service or retail.
• Proven ability to manage labor plans and throughput KPIs.
• Knowledge of food safety and team safety protocols.

Responsabilités

• Oversee Day-to-Day Operations across kitchen, service, and fulfillment.
• Optimize labor deployment and lead shift readiness.
• Identify issues via data and drive continuous improvement.
• Maintain brand standards and equipment readiness.
• Lead and coach hourly team members with accountability and care.
• Partner with leadership on hiring, training, and store growth.

Connaissances

Shift operations

Labor deployment

KPIs ownership

Coaching

Food safety

Formation

Food Manager Certificate

Description du poste

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About the RoleAs an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably.ResponsibilitiesOversee and Execute Day-to-Day OperationsOwn daily execution across all functions—kitchen, fulfillment, service, and customer experienceOptimize labor deployment and lead shift readiness to meet volume and throughput targetsProactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvementProactively identify and resolve operational bottlenecks to maintain flow and consistencyEnsure full compliance with food safety, labor, and health standardsHold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptlyLead and Manage Team PerformanceLead, coach, and develop hourly team members with a focus on accountability, service excellence, and safetySet clear expectations and hold team members accountable through real-time feedback and hands-on coachingManage team performance by observing service, tracking KPIs, and escalating issues as neededPartner with the Senior Operations Leader on hiring, training, and development of team membersDrive Operational ExcellenceEnsure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimalMaintain operational readiness through shift checklists, opening/closing procedures, and handoff executionExecute new menu rollouts and updates with precision and clarity to the teamSupport Business and Labor PerformanceExecute against daily labor plans and food cost targetsManage inventory levels, waste reduction practices, and labeling standardsAnalyze shift-level data and recommend process changes that improve outcomesEnsure compliance with federal and state labor lawsGrow the BusinessSupport company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expandsTrain and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hiresActively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locationsServe as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growthPartner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansionLead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rolloutWho You AreA high-accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar settingConfident leading teams and executing complex shifts in fast-paced, customer facing environmentsDemonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughputExperienced in coaching frontline employees with clarity, empathy, and consistencyAgile in managing live operations—able to prioritize and pivot quickly while holding the line on standardsDetail-oriented and quality-driven with strong knowledge of food safety and team safety protocolsStrong communicator and collaborator who brings others along through structure and positivityRequirementsMust be at least 18 years of age and legally authorized to work in the USMust be able to lift up to 50 pounds and stand for extended periodsMust have open availability, including nights, weekends and holidaysFood Manager Certificate as required by State, County or Local Health Departments*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Role DetailsSalary Range: $80000 per year - $96000 per yearLocation: New York, NYBenefitsMedical, Dental, and Vision Insurance100% employer-paid Life Insurance401(k) Retirement PlanEmployer match for Health Savings Account (HSA)Learning and Development opportunities to advance your careerEmployee StockEmployee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work.Wonder uses an AEDT in its hiring process. Click here for more information.At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.