Assistant General Manager

Urban Air Adventure Parks; Vancouver (WA); On-site; USD 22,730 - 27,552; Part time

Benefits offered by this job

Future full-time options

Benefits available with full-time positions

Job summary

Urban Air Adventure Parks in Vancouver, WA is seeking an Assistant General Manager to lead and develop a high-performing team.
This role involves overseeing staff performance, ensuring exceptional customer service, and managing daily operations. Candidates should have 3+ years of hospitality management experience and the ability to inspire a positive workplace culture.

The position offers part-time hours with the potential for full-time work and a competitive pay range of $16.50-$20.00/hour.

Qualifications

• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• Strong leadership and team-building abilities.
• Ability to pass a thorough background check.

Responsibilities

• Cultivate a customer service-driven team environment.
• Assist in hiring, training, and retaining staff.
• Oversee daily operations including all entertainment and food services.

Skills

Customer service

Supervisory skills

Communication

Team development

Microsoft Office

Education

3+ years supervisory or management experience

CPR/First Aid Certification (preferred)

Job description

Job Summary: The Assistant General Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

Qualifications

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 3+ years’ supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility.
• Must be professional, energetic, self‑motivated, able to motivate others, and have a positive attitude.
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct must be constantly displayed to set an example for staff.
• Ability to enthusiastically interact with others.
• Adaptability, flexibility, general enthusiasm for the business.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Willing to learn and adapt to changes or challenges.
• Ability to establish working relationships with all employees, management, and vendors.
• Exercise good judgment in decision‑making.
• Appreciation of diversity (thought, ethnic, gender, etc.).
• Must be able and willing to work weekends, evenings and holidays.

Additional Requirements

Physical demands: The position requires the team member to:

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast‑paced environment with distracting conditions.
• Move about the facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Have regular and predictable attendance.

Compensation And Perks

• Pay range: $16.50–$20.00/hour.
• Position is part time with future option to move to full time.
• Benefits available with full time positions.

Urban Air Vancouver is an equal opportunity employer.