Assistant General Manager

Urban Air Adventure Parks; Palmdale (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Urban Air Palmdale is seeking an Assistant General Manager to lead daily operations, drive guest satisfaction, and uphold our Culture of Activating Awesome. You will supervise staff, manage scheduling, training, and safety standards to drive performance and a memorable guest experience.

The role requires hospitality experience and strong leadership, with a track record of developing teams, controlling costs, and maintaining a high-energy environment that blends entertainment with service

Qualifications

• Experience in hospitality is a MUST.
• 3+ years’ supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Brand Ambassador and Culture Champion.
• Demonstrated ability to develop team members.

Responsibilities

• Cultivate a team environment with exceptional customer service and high staff performance.
• Assist in hiring, retention, coaching, and training execution.
• Develop weekly schedules ensuring appropriate staffing and coverage.
• Lead and motivate staff to maximize customer experience and productivity.
• Develop staff and trainers for leadership opportunities.
• Implement staff recognition and incentive programs.
• Assist with inventory and expense control.
• Oversee operations across entertainment, food/beverage, attractions and inspections.
• Maintain a safe, clean, and secure environment for guests and staff.
• Improve operational execution following Urban Air standards.
• Perform other duties as assigned.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Job description

JOB SUMMARY

The Assistant General Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

QUALIFICATIONS

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 3+ years’ supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Appreciation of diversity (thought, ethnic, gender, etc.)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

ADDITIONAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance

Urban Air Palmdale is an equal opportunity employer.