Assistant General Manager

La Quinta Inn & Suites Valdosta; Valdosta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Incentive program

Hotel discounts

Paid vacation

Health, vision, and dental insurance

401k with company match

Job summary

La Quinta Inn & Suites Valdosta is seeking an Assistant General Manager to support daily hotel operations and uphold guest satisfaction and asset protection. You will help lead the front desk team, implement revenue management strategies, and ensure high standards of service.

This role requires strong communication, leadership, and multitasking abilities, with an emphasis on maintaining quality control and cost management in a fast-paced hospitality environment.

Qualifications

• High School Diploma or equivalent required.
• Hospitality training or equivalent preferred.
• Prior hotel experience is desirable.
• Able to communicate clearly in English; bilingual Spanish/English a plus.

Responsibilities

• Assist the general manager with daily hotel operations to maintain guest satisfaction and asset protection.
• Train front desk staff on front office operations and revenue management procedures.
• Support yield management and rate structure discussions with front desk and sales teams.
• Perform front desk duties during staffing shortages as needed.
• Prepare and analyze reports to reflect departmental performance and make recommendations.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

English proficiency

Bilingual (Spanish) a plus

Education

High School Diploma or equivalent

Hospitality training background

Tools

MS Word

MS Excel

MS Outlook

Job description

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.Here's what we have to offer you:Competitive PayIncentive ProgramFun place to workClear path for growth and career advancementHotel DiscountsPaid VacationHealth, Vision, and Dental Insurance Benefits401k with company matchJob SummaryThis position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs.Education & ExperienceMINIMUM EDUCATION:High School Diploma or equivalent required.MINIMUM EXPERIENCE:Knowledge of training criteria specific to hospitality industry and/or adult learning preferred.Prior hotel experience preferred.Physical RequirementsMust be able to stand for extended periods of time, at least two hours intervals.Must be able to work in a sitting position for extended period of time; at least four hoursAbility to perform repetitive tasks with accuracyMust be able to reach for specific objects at short distances in local working areas.On occasion may be required to lift and carry heavy objects, push or pull heavy objects up to 30 pounds; kneel, bend or stoop, and ascend or descend ladders or stairs.Capable of working in a fast paced environment and in stressful situations.Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.May require travel to various locations on business.Must be available to work extended hours, nights and weekends.General RequirementsCommunicate clearly and effectively both orally and in writing.Logically and independently plan, organize and complete work.Must be able to take initiative and have well-developed interpersonal skills.Ability to read, write and communicate effectively in English, both written and verbalBilingual (Spanish/English) a plus.Proficient in MSWord, MS Excel, and MS Outlook.Able to set and achieve high standards of performance.Must be able to perceive quality of work and read material.Must be able to conduct analysis and generate reports to reflect findings.Must be able to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments.Must be able to perform the manipulation of numbers and basic math calculations.Must be able to perform job tasks and remain vigilant in the event of an emergency.Must be able to make progress on multiple assignments under time constraints.Obtain any locally required certifications.Fundamental RequirementsRevenue Management:Support sales efforts as directed by the Director of Operations and the corporate sales organization.Support revenue management efforts as directed by the Director of Revenue Management.Assist the general manager with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.Train front desk staff to successfully perform selling techniques and procedures for current promotions.Achieve maximum revenue.Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.Compose departmental correspondence as needed.Financial Results:Protect the company’s financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s). Also, properly administer company policies and procedures for protecting the safety of guests and employees.Guest Satisfaction:Train hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.Personally respond to guest complaint letters and Guest Assistance Contact Forms and comment cards in accordance with company standards.Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).Employee Satisfaction:Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.Properly administer Company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.Product Quality:Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.Receive satisfactory scores for product quality as measured by Medallia, and take action to correct any deficiencies.Developmental AssignmentsAct as manager on duty in absence of general manager.Serve as acting general manager at various hotels to cover vacated positions and to relieve general managers on vacation.Complete assignments or special projects at various hotels as assigned by the Director of Hotel Operations or the Director of Revenue Management for the purpose of gaining additional experience in preparation for promotion to general manager.Assist Director of Hotel Operations with the implementation of best-demonstrated hotel operations in all hotels within region to improve productivity, product quality, and guest and employee satisfaction throughout the region.Perform any additional responsibilities as assigned.