Assistant General Manager

La Quinta Inn & Suites - PDX; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Indigo One, LLC is seeking a qualified leader to supervise hotel operations in the General Manager's absence. You will guide Guest Services, F&B, Housekeeping, Engineering, and other departments to ensure profitability, guest satisfaction, and smooth daily operations.

You will work to develop associates, participate in sales efforts, and maintain financial reporting while upholding brand standards and training initiatives.

Qualifications

• 5+ years progressive experience in a Rooms or F&B department; or a 4-year college degree and 2–3 years experience in Rooms or F&B at a hotel; or a 2-year college degree and 3–4 years of experience in Rooms or F&B at a hotel.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Able to evaluate and select among alternative actions quickly and accurately.
• Handles stress and high-pressure situations effectively.
• Maintains composure and objectivity under pressure.
• Able to anticipate, prevent, identify, and solve problems.
• Able to assimilate complex information from disparate sources and adjust as needed.
• Able to listen, understand, clarify, and resolve concerns from coworkers and guests.
• Able to work with financial data and basic arithmetic.

Responsibilities

• Approach all encounters with guests and employees in a courteous, service-oriented manner.
• Maintain regular attendance per standards and hotel scheduling needs.
• Maintain professional appearance and comply with dress code.
• Ensure adherence to company standards and regulations for safe operations.
• Complete required certifications (Food Handlers, Alcohol Awareness, CPR & First Aid).
• Support hotel departments in the absence of the General Manager.
• Assist in revenue generation programs and participate in sales efforts.
• Develop managers and hourly staff through training programs and bi-weekly check-ins.
• Encourage empowered decision-making to improve guest satisfaction.
• Provide and meet corporate reporting deadlines as directed.
• Participate in MOD coverage as scheduled.

Skills

Supervisory experience

Financial literacy

Problem solving

Communication skills

Windows proficiency

Staff development

Guest services orientation

Education

4-year college degree (relevant field)

2-year college degree with 3–4 years experience

Tools

Windows OS

Job description

Job Description

Job Description

Description:

Job Summary

Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Education & Experience

• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years’ experience in a Rooms or F&B department at a hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing,
• identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and
• consider, adjust, or modify to meet the constraints of the need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Indigo One, LLC dress code and wearing a nametag when working (per brand standards).
• Comply with and ensure adherence to Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Indigo One, LLC & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to
• effective training.
• Ensure recruiting, hiring, and training for Guest Services based on occupancy.
• Be in the public areas durin