Assistant General Manager

EōS Fitness; Town of Longwood (WI); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Group Health, dental, vision benefits

Job summary

EōS Fitness is seeking an Assistant General Manager in Town of Longwood, Wisconsin. This pivotal role involves leading the Sales team, achieving sales targets, and ensuring exceptional customer service.

The ideal candidate should have 3-4 years of sales and supervisory experience, alongside strong communication skills. Benefits include competitive pay, free membership, and a collaborative team environment.

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills for interacting with employees and management.
• Excellent relationship building and influencing skills.

Responsibilities

• Ensure sales targets are met by leading the team.
• Focus on selling memberships and fitness services.
• Oversee the billing processes for memberships.

Skills

Customer service experience

Sales experience

Supervisory experience

Strong communication skills

Relationship building skills

Detail orientation

MS Office skills

Interest in fitness industry

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

The Assistant General Manager reports directly to the General Manager and is responsible for assisting the Sales team and day‑to‑day tasks. EōS Fitness is looking for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. As Assistant General Manager, you will create connections with prospective members, facilitate their membership journey, and ensure their success. These responsibilities encompass a broad spectrum and the duties may evolve under management discretion.

Position Purpose

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Ensure sales targets are met, especially during weekends or when the General Manager is absent, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Provide high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly approach, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly to staff and members, giving necessary instructions and updates to ensure safety.

Qualifications

• 2 years of customer service experience.
• 3‑4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills at all organizational levels.
• Strong attention to detail, systematic problem solving, and good time‑management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Embraces the company’s Core Values.

Requirements

• Must pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting, moving about club floors and rooms, and communicating with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the computer system, prepare documents, enter data, and read reports.

Eligible for Additional Compensation

• Variable income opportunities including commission and bonus.
• Post‑training increase.

Hourly position – additional compensation eligible

$18—$20 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise.
• Employee referral program.
• Daily pay access.
• Competitive pay plus vacation, holiday and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

* Eligibility based on tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or other legally protected status.