Assistant General Manager

EōS Fitness; Cave Creek (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training

Employee referral program

Daily Pay offered

Group Health, dental, vision benefits

401(k) with company matching

Job summary

EōS Fitness in Cave Creek, Arizona, is hiring an Assistant General Manager to lead and support the Sales team. This role focuses on achieving sales targets, providing exceptional member service, and ensuring a clean and well-maintained facility. Ideal candidates will have a background in sales and customer service, along with strong leadership skills.

The position offers an hourly wage of $18.50 to $20.50, plus opportunities for bonuses and commissions. Benefits include free memberships, health insurance, and 401(k) with company matching.

Qualifications

• 2 years of customer service experience required.
• 3-4 years of sales experience needed.
• 1 year of supervisory experience preferred.
• Excellent communication skills are essential.
• Strong detail orientation and problem-solving skills are necessary.

Responsibilities

• Lead and train the Sales team to meet targets.
• Ensure high-quality customer service to members.
• Supervise facility maintenance and cleanliness.
• Oversee billing processes and sales initiatives.

Skills

Customer service experience

Sales experience

Supervisory experience

Strong communication skills

Relationship building

Detail orientation

Interest in fitness industry

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Position Overview

Our Assistant General Manager, reporting directly to the General Manager, is responsible for assisting with the Sales team as well as day-to-day tasks. EōS Fitness is looking for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. As Assistant General Manager, you will create connections with prospective members, facilitate their membership journey, and ensure their success. While these responsibilities encompass a broad spectrum, our Assistant General Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the Company computer system including preparing documents, entering data into the computer system, reading reports from a database or email system.

Compensation

HOURLY POSITION - ADDITIONAL COMPENSATION ELIGIBLE

$18.50 - $20.50 USD

• Variable income opportunities including commission and bonus.
• Post training increase.

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training and merchandise—including supplements.
• Employee referral program.
• Daily Pay offered—access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistance Program are offered.
• 401(k) + Company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.