Assistant General Manager

KidStrong Coral Springs; Town of Florida (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Job summary

KidStrong Coral Springs seeks an Assistant General Manager to partner with the General Manager in delivering exceptional experiences for families and kids while driving center results, sales, and member retention.

The role blends operations, coaching leadership, and team development; you will manage center KPIs, oversee programs, schedule events, and maintain a welcoming, engaging environment for coaches, families, and staff.

Qualifications

• Athletic or coaching background with experience coaching children from crawling to 11 years.
• Passion for working with children and communicating with parents.
• Coach Certification through HQ Training and Certification team.
• LearnUpon training completion as required by HQ.
• CPR certified.

Responsibilities

• Understand the center's KPIs and financials to guide decisions.
• Build relationships with families and provide exceptional customer service.
• Oversee center initiatives such as maintenance and brand consistency.
• Daily, weekly, and monthly maintenance and scheduling of events.
• Sell and schedule events to maximize center profitability.
• Lead and develop staff; onboarding and training of coaches.
• Communicate professionally with staff via Slack and Email.
• Coach students with a curriculum focusing on Brain, Physical, and Character development.
• Approximately 5–10 coaching hours per week.

Skills

Coaching background

People leadership

Customer service

Public speaking to parents

Education

CPR certification

Tools

KS Coaches App

LearnUpon

HQ Training & Certification

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Job Title: KidStrong Assistant General Manager

Center: KidStrong Coral Springs

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES:

CENTER OPERATIONS

Understand the center’s key KPIs and financials to make informed and responsible business decisions.

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.

Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.

Daily, Weekly, and Monthly cleaning and maintenance of the center

The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.

Communicate any Coach schedule changes using appropriate scheduling and communication platforms.

Sell and schedule events such as camps and parties, to maximize center profitability.

SALES

Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.

Finalize sales and bookings that are generated through online self-sign-up flow.

Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

Foster a coaching culture - see something, say something.

Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.

Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.

Manage and support the ongoing professional development of staff through LearnUpon.

Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from crawling to 11 years old approximately as required by business demands.

Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.

Demonstrate and manage the implementation of various programming and curriculum elements.

Use the KS Coaches App to record data and provide data (attendance, awards, etc.).

Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.

Must be comfortable physically working with kids to ensure proper technique and ensure student safety.

Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

Athletic or coaching background with experience working with or coaching kids crawling to 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.

Achieve Coach Certification through the HQ Training and Certification team.

Complete training through LearnUpon as required by the HQ Training and Certification team.

Intermediate knowledge of physiology, exercise techniques, and body mechanics.

CPR certified.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.