Assistant General Manager

Delaware North at Finger Lakes Gaming & Racetrack; Town of Farmington (NY); On-site; USD 104,000 - 177,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition or certification reimbursement

Friends-and-family discounts at hotels

Job summary

Delaware North at Finger Lakes Gaming & Racetrack is seeking an Assistant General Manager to help lead our Finger Lakes Gaming destination in Farmington, NY. You will partner with department heads to drive excellence across gaming, racing, and hospitality, balancing guest experience with financial performance.

The role requires 7–10 years of leadership in gaming or large-scale entertainment, with strong budgeting and compliance knowledge.

Qualifications

• Progressive leadership experience in gaming, hospitality, or large-scale entertainment operations.
• Strong financial acumen including budgeting, labor management, and performance analysis.
• Working knowledge of gaming regulations, internal controls, and compliance standards.
• Excellent communication and relationship-building skills.
• Bachelor’s degree in business or hospitality management preferred.

Responsibilities

• Support the General Manager in daily gaming, racing, and food & beverage operations.
• Provide leadership and coaching to department heads to align with goals.
• Monitor property performance, including labor, revenue, and expenses.
• Ensure compliance with gaming regulations and safety standards.
• Collaborate with leaders to improve guest experience across venues.
• Assist with budgeting, forecasting, and execution of business plans.
• Participate in talent development, succession planning, and performance management.
• Support process improvement and guest satisfaction initiatives.
• Act as leader-on-duty to address issues and escalations.

Skills

Leadership

Financial acumen

Regulatory compliance

Communication skills

Education

Bachelor’s degree in business, hospitality management, or a related field

Job description

The opportunity

Delaware North Gaming is hiring an Assistant General Manager to join our team at Finger Lakes Gaming in Farmington, New York. As the Assistant General Manager, you will support the overall leadership and daily operations of a dynamic gaming and entertainment destination featuring 1,100 video gaming machines, live horse racing, and multiple food and beverage outlets. Reporting to the General Manager, this role partners closely with department leaders to drive operational excellence, financial performance, regulatory compliance, and an exceptional guest experience across gaming, racing, and hospitality operations.

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 – $176,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Support the General Manager in overseeing the daily operations of gaming, racing, food & beverage, and support departments
• Provide leadership, direction, and coaching to department heads to ensure alignment with operational, financial, and guest service goals
• Monitor overall property performance, including labor, revenue, expense control, and operational efficiency
• Ensure compliance with all applicable gaming regulations, internal controls, safety standards, and company policies
• Collaborate with department leaders to improve guest experience across gaming, dining, and entertainment venues
• Assist with budgeting, forecasting, and execution of business plans to achieve financial targets
• Participate in talent development, succession planning, and performance management initiatives
• Support initiatives related to process improvement, operational consistency, and guest satisfaction
• Act as a leader-on-duty as needed, responding to operational issues, guest concerns, and escalation matters

More about you

• Minimum of 7–10 years of progressive leadership experience in gaming, hospitality, or large-scale entertainment operations
• Prior experience in a casino or regulated gaming environment strongly preferred
• Experience overseeing multi-department operations, including gaming and food & beverage
• Strong financial acumen, including labor management, budgeting, and performance analysis
• Demonstrated ability to lead large, diverse teams in a fast-paced, high-volume setting
• Working knowledge of gaming regulations, compliance standards, and internal controls
• Excellent communication, leadership, and relationship-building skills
• Bachelor’s degree in business, hospitality management, or a related field preferred

Shift details

Days
Evenings
Overnight
Holidays
Evenings as needed

Source: Hospitality Online