Assistant General Manager

GetHired, Inc.; Tallahassee (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Tropical Smoothie Cafe is seeking an Assistant General Manager for our northeast location at 1415 Timberlane Road, in the newly renovated and larger space within the redeveloped center. The AGM will lead both front and back of house operations, performing managerial duties and some cooking tasks while ensuring an excellent guest experience and product quality.

Responsibilities include hiring and developing team members, training crews, and driving sales while maintaining brand standards and

Qualifications

• 3 years of food service experience or hospitality degree.
• ServSafe certification preferred.

Responsibilities

• Lead FOH and BOH operations of the cafe.
• Perform managerial duties and some back-of-house cooking functions.
• Hire, train, and develop restaurant team members and management.
• Ensure exceptional guest experience, safety, and product quality.
• Drive sales and manage brand standards, marketing, and promotions.
• Oversee labor, inventory, and equipment to support profitability.

Skills

Team leadership

Customer service

Decision making

Education

Hospitality degree

Job description

THIS IS FOR OUR NORTHEAST LOCATION AT 1415 TIMBERLANE ROAD IN THE NEWLY RENOVATED AND LARGER LOCATION WITHIN THE REDEVELOPED CENTER.

SUMMARY OF RESPONSIBILITIES

The Assistant General Manager is responsible for leading the Front of House (FOH) and Back of House (BOH) operations of the corporate cafe. The AGM will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include hiring, managing, training and developing restaurant team members as well as the management team. The AGM is responsible for ensuring an excellent guest experience, the safety of our guests, team members and property, and product quality. This position will lead and develop the cafe team to drive increased sales. The AGM is accountable for all operational and sales goals for the cafe, as well as operating within brand standards.

ESSENTIAL FUNCTIONS

• Wears an “owner’s hat†in operating the cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, interviews, hires, and trains new Crew Members/Leaders to ensure the cafe is staffed at the appropriate level.
• Manages and delegates daily functions of the cafe including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Leads and coaches Shift Leaders and staff during each shift to ensure brand standards are upheld.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Monitors sales growth and cost control of the cafe against the budgeted expectation and historical performance to maximize profitability.
• Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
• Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
• Manages the inventory and par levels.
• Ensures equipment is operable to execute brand standards.
• Drives ServSafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to operate the cafe.

REQUIRED EXPERIENCE & KNOWLEDGE

• 3 years of food service experience or hospitality degree
• Legally able to work within the State and Federal guidelines.
• ServSafe certification preferred
• Strong in driving operational execution in both FOH and BOH.
• Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 50 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and guests.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Assistant General Managers can expect to work a minimum 40+hour work week and may be required to work additional hours to meet the needs of the business.
• Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.
• Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafe’s core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast paced, upbeat environment with no fryers!
• Comfortable with a high level of change.