Assistant General Manager

Smoothie King (SKFI); Shaker Heights (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager to support the GM in leading a team to deliver exceptional guest experiences while upholding brand standards. The AGM will oversee operations, staffing, training, cash handling, inventory, and safety, with responsibilities across marketing, KPIs, and community outreach.

The role requires strong communication, ServSafe certification, and the ability to work varied hours to run the store effectively.

Qualifications

• High school diploma or GED required.
• At least 2 years as a shift lead in food service or retail.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• ServSafe Certification.

Responsibilities

• Assist the GM in hiring, developing, and leading the store team to deliver great guest experiences.
• Use P&L, Daily Business Review, Cash & Deposit Logs, and scheduling tools to achieve operational excellence.
• Develop local store marketing plans and community outreach to support brand initiatives.
• Collaborate with the GM to deliver smoothies and healthy products and review KPIs for improvements.
• Manage cash activities and daily deposits.
• Ensure food safety compliance by all team members.
• Champion and embody Smoothie King’s culture, mission, and core values.
• Maintain store cleanliness and coordinate equipment updates.
• Drive implementation of company programs and coach teams to meet standards.
• Communicate marketing strategies and promotions to staff.

Skills

Communication skills

POS & computer skills

Microsoft Word & Excel

Team leadership experience

Customer service

Education

High School Diploma or GED

Tools

POS system

Excel

Job description

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.

What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since

Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.

They’re not just good; they’re good for you.