Assistant General Manager

LUV Car Wash; Scranton (Lackawanna County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime Available

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

EAP

Job summary

LUV Car Wash in Scranton, PA is seeking an Assistant General Manager to support site operations, build a winning team, and advance toward the next level of leadership within the company.

You will report to the General Manager, supervise daily activities, ensure safety protocols, manage cash procedures, and drive guest satisfaction while mentoring staff. This role requires strong communication and a passion for people and service.

Qualifications

• HS Diploma or GED is required.
• Minimum 1 year car wash industry experience.
• Excellent verbal and written communication skills.
• Ability to foster genuine teamwork and customer service.

Responsibilities

• Direct cars into the wash tunnels.
• Carry out visual inspections of vehicles before sending them into the tunnel.
• Perform cleaning of facility and keep organized.
• Monitor inventory and supplies; assist with orders.
• Ensure adherence to safety protocols and standard operating procedures.
• Address customer escalations calmly and professionally.
• Recruit, develop, and motivate teams to deliver the company's mission.
• Follow cash handling procedures including reconciliations, audits, and deposits.

Skills

Verbal and written communication

Customer service excellence

Team leadership & motivation

Adaptability under pressure

Education

HS Diploma or GED

Tools

MS Office (Excel included)

Job description

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do.

Benefits & Perks

• Bonus Eligible — earn extra for driving results
• Overtime Available — more opportunity to grow your paycheck
• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary Of Duties

We're looking for an Assistant General Manager who embodies these values and is ready to support site operations, help build a winning team, and grow into the next leader driving our mission forward.

Reports to: General Manager

FLSA Status: Non - Exempt

Physical Demands

• Occasional prolonged periods of walking/standing.
• Physical ability to move equipment and tools as needed.
• Must be able to lift min 30 pounds.
• Work in extreme weather.
• Work in a wet environment and wear PPE correctly throughout the day.

Essential Functions

• Direct cars into the wash tunnels.
• Carry out visual inspections of vehicles to confirm their condition before sending them into the tunnel.
• Perform cleaning of facility and ensure everything is organized and kept in the appropriate place.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Perform other related duties as required and assigned.
• Assist with Recruiting, developing, and motivating teams to deliver the company's mission.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

Education

• HS Diploma or GED equivalent

Experience

• A minimum of year (1) year of car wash experience is required.

Requirements

• Excellent verbal and written communication skills.
• Passionate about creating genuine connections with team members and providing excellent customer service.
• Moderate proficiency in MS Office, including Excel, is required.